Panasonic UK 点评

Dear Customer, Thank you for your feedback and let me apologize for the inconvenience. As I can see, the case is on its way to be resolved however there were complications on the way, for which I am sorry. The nature of the product, being one of a kind, has placed it into a gray area of the procedures and policies, which lead to further misunderstanding. Nevertheless, we can only apologize for the delay in solving the matter and for the trouble caused. We appreciate your understanding along the way. I hope that the product will be picked up shortly so that the refund can be initiated. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for the inconveniences that we have caused. As I can see, the case is on its way to be resolved however there were complications on the way, both on our end as well as on the delivery company's, for which I am very sorry. This is certainly not the level of service we aim to provide, and we deeply regret the frustration caused. I am certain that my colleagues have done all that was in their power to solve the matter as quickly as possible, however, when working alongside a delivery company, the conveyed information might not be intercepted in a timely matter which leads to miscommunication and further delays. Nevertheless, we can only apologize for the delay in solving the matter and for the trouble caused. Again, I am truly sorry for the way the situation has unfolded, and I completely understand your frustration, and I hope that the refund will go through in the upcoming days. Kind Regards, Panasonic Customer Support Team