Great products but stressful delivery experience from Panasonic UK store
Whilst Panasonic products are excellent my experience with DHL for delivery was less satisfactory.
As my parcel required a signature I was at home for the 1 hour time slot given but the delivery was...
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受信赖的顾客
经 Feefo 确认
3 days ago
Dvd
Super fast delivery
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受信赖的顾客
经 Feefo 确认
3 days ago
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受信赖的顾客
经 Feefo 确认
3 days ago
Delivery was spot on easy website to navigate and place order I’ve not used the product so can’t make any comment but any Panasonic products I’ve had in the past have been very good
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受信赖的顾客
经 Feefo 确认
3 days ago
A trusted company that delivers quality products
A painless, straightforward process using the website and very prompt delivery service with good communication throughout.
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受信赖的顾客
经 Feefo 确认
3 days ago
Great, fast service
Fast. Kept fully informed on order delivery progress. Just the level of quality service you would expect from a quality company.
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受信赖的顾客
经 Feefo 确认
4 days ago
not unexpected
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PW
Patricia Webber
经 Feefo 确认
GBR
5 days ago
Patricia Webber 就 Panasonic UK 说了什么:
Panasonic Multicooker is amazing!
Purchase of the appliance was quick and easy.
Well informed by email of the progress of the multi cooker, and delivery was on the date I was told to expect.
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JW
Jeffrey W WALLER
经 Feefo 确认
GBR
5 days ago
Jeffrey W WALLER 就 Panasonic UK 说了什么:
Just Dandy
Excellent. Easy process and packaging and delivery. Product just Dandy.
0
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MC
Mark Cargill
经 Feefo 确认
GBR
21 days ago
Mark Cargill 就 Panasonic UK 说了什么:
Sold a used camera as new, then asked to pay to return it
Sold a used camera as new, then asked to pay to return it
ordered a Lumix S1R II as a new camera. On unboxing, I checked the shutter count and found 244 actuations — this was not a new camera. The...
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Panasonic Customer Care UK
Panasonic UK
15 days ago
Dear Customer,
Thank you for your feedback and let me apologize for any inconvenience we have caused.
Panasonic does not resell used products directly on their website, as it has a separate Ebay outlet for such item, and this is what has caused the confusion on our end.
As I can see in our system, the matter has been investigated and resolved and we have arranged for the items to be picked up at our expense, and as soon as the parcel is received, the refund process will be initiated.
In case it has already arrived at our warehouse, by the time you read this message, then it means that the refund should already be in progress.
Please accept our sincere apologies for the delay in resolving the matter and for the frustration caused by this out of the ordinary situation.
Should you need any further assistance, do not hesitate to contact us.
Kind Regards,
Panasonic Customer Support Team
MC
Mark Cargill
5 days ago
I can assure you that ten days after your message above it is not resolved. I received a phone call from someone at Panasonic on Monday 17th to say you had received it back and a refund had been processed, which was a lie. I have spoken with PayPal this morning (27th August) and they confirmed NO refund had been issued. This is exactly why you have a one star review. It’s honestly the worst service I’ve ever experienced. If I could give negative star rating, I would.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
