My past service from Panasonic was thoroughly unacceptable. WIth a return under warranty of their 'top-of-the-range' microwave, being returned TWICE to their 'appointed repair agents', who were ...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello David,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and inconvenience you’ve faced with your microwave and our service. This is certainly not the level of support we aim to provide, and we deeply regret that your concerns were not resolved to your satisfaction.
We understand how disappointing it must have been to encounter repeated issues with a product under warranty, as well as the challenges in getting them addressed. Your feedback regarding this matter is extremely valuable, and we will ensure it is shared with the relevant teams so that we can work on improving our processes moving forward.
If there’s anything further we can do to assist or if you’d like us to look into this matter again, please don’t hesitate to contact us directly at 0344 844 3899 or via our official Panasonic Support webpage. We would be happy to help in any way we can.
Kind regards,
Panasonic Customer Care UK
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JL
John Lawrence
经 Feefo 确认
GBR
1 month ago
John Lawrence 就 Panasonic UK 说了什么:
PANASONIC BATTERY
Easy to deal with. Prompt delivery of purchased item. Well packaged. Pleased with item, will use service again.
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受信赖的顾客
经 Feefo 确认
1 month ago
0
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受信赖的顾客
经 Feefo 确认
1 month ago
Do not buy direct!
I’m giving you one star due to the fact that I gave you 10 days notice to cancel an order and you wouldn’t. The reason…. It’s coming to the end of the financial year so we cannot process the reading...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and the frustration it caused. Please accept our sincerest apologies for any inconvenience this situation has brought you.
We understand how important it is to have a smooth and hassle-free process when managing orders, and we regret that we were unable to meet your expectations on this occasion. Your concerns regarding the cancellation process and customer service have been noted, and we will ensure they are shared with the relevant teams to help improve our processes moving forward.
As per our email confirmation, we can confirm that your refund was issued on the 8th of April. If there’s anything further we can assist you with or if you have any additional concerns, please don’t hesitate to reach out to us directly.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Kind regards,
Panasonic Customer Care UK
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IS
IAN SHARP
经 Feefo 确认
GBR
1 month ago
IAN SHARP 就 Panasonic UK 说了什么:
Best Place to Buy
Good price. No delivery charges. Good communication. Prompt Delivery
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受信赖的顾客
经 Feefo 确认
1 month ago
Combi Air Fryer Plus
We bought a CT55RW 27L Slim Inverter Microwave with Grill, Oven & Air Fry, after getting an email from Panasonic offering £75 discount.
The order process was straightforward, the product was...
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0
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JG
Jonathan G
经 Feefo 确认
GBR
1 month ago
Jonathan G 就 Panasonic UK 说了什么:
Multi cooker - impressive unit and delivery
Easy to use website. Nice discount. Prompt delivery. Purchased a multi-cooker - microwave, convection oven, air fryer and grill plus combination cooking to speed up and crisped cooked items. Big oven...
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RJ
Robert Johns
经 Feefo 确认
GBR
1 month ago
Robert Johns 就 Panasonic UK 说了什么:
Excellent product
Very prompt and looks like an excellent microwave.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.