Let down by DHL, who were useless. Gave a slot for delivery and missed it by 58 minutes so parcel returned to depot. No card left. Impossible to speak to anyone in DHL customer service. DHL do not...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustrating experience you’ve had, both with the delivery process and the instruction booklet for your Panasonic soundboard.
We understand how disappointing it must have been to deal with missed delivery slots and difficulties in reaching customer service. While we don’t manage third-party courier services like DHL directly, we sincerely apologize for any inconvenience this has caused you.
Regarding the instruction booklet and setup process, we regret that it hasn’t been as clear or helpful as it should be. Your feedback is invaluable, and we’ll make sure it’s passed on to our team so improvements can be made in future materials.
In the meantime, if you’re still having trouble connecting your soundboard or understanding its features, please don’t hesitate to contact us directly at 0344 844 3899 or visit our official Panasonic support webpage for further assistance. Our team will be happy to guide you through the setup step by step.
Once again, we’re very sorry for any frustration caused and appreciate your patience as we work to improve our products and services.
Kind regards,
Panasonic Customer Care UK
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SG
Steve Gullick
经 Feefo 确认
GBR
1 month ago
Steve Gullick 就 Panasonic UK 说了什么:
Great service
Brilliant. I ordered an eyecup for a G9 on Bank Holiday Monday. It arrived on the Wednesdays. Incredible.
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受信赖的顾客
经 Feefo 确认
1 month ago
Disappointing delivery service and customer care support.
My order was not processed the same day. Hence i did not receive product the next working day, as stated on their website.
I had to phone Panasonic and was disappointed by their response.
DHL did...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you experienced with your order and delivery. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you.
We apologize for the delay in processing your order and any inconvenience caused by the delivery not meeting your expectations. Additionally, we regret that our customer care response did not meet your satisfaction when you reached out to us.
To address these concerns more thoroughly and ensure a resolution, we kindly ask that you contact us directly at 0344 844 3899 or via our official Panasonic support webpage. Our team will be happy to assist you further.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to improve our services.
Kind regards,
Panasonic Customer Care UK
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受信赖的顾客
经 Feefo 确认
1 month ago
Quick Delivery
Customer service was good when I had to contact them about the smashed glass tray I needed replacing after the new microwave arrived. The microwave itself arrived very quickly after ordering.
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受信赖的顾客
经 Feefo 确认
1 month ago
Prompt order and delivery
My order was placed and acknowledged promptly. Delivery was as advised.
0
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CA
Carolyn
经 Feefo 确认
GBR
1 month ago
Carolyn 就 Panasonic UK 说了什么:
I purchased a microwave oven
That was absolutely nothing wrong with it. I saw it online, I ordered it and it was delivered and when it arrived it worked but I wouldn’t say there was any particular service involved in it other...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Carolyn,
We appreciate you taking the time to share your feedback.
I understand your perspective regarding the ordering and delivery process and your reflections on customer service. We value your insights and hope that your experience with our products continues to be a positive one.
Kind regards,
Panasonic Customer Care UK
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受信赖的顾客
经 Feefo 确认
1 month ago
Great Job
Very quick, great communication. No issues with product in very good state when arrived. Courrier very helpful.
0
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AG
Albert Grannon
经 Feefo 确认
GBR
1 month ago
Albert Grannon 就 Panasonic UK 说了什么:
I HAVE NOT RECEIVED IT YET BUT THE LADY WHO SERVED ME WAS VERY GOOD AND HELPFUL THANKS SAM GRANNON
0
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RW
Richard Wagstaff
经 Feefo 确认
GBR
1 month ago
Richard Wagstaff 就 Panasonic UK 说了什么:
Easy order, great price, slow to deliver!
Easy order and great price with a discount code. Order was slow though, took 2.5 days to 'confirm' my order even though the funds cleared curing checkout. It then took another 1.5 days for them to...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Richard,
We appreciate you taking the time to share your feedback. We are glad to hear that you found our ordering process easy and that the discount code provided a great price.
I understand your frustration with the time it took to confirm your order and for it to be dispatched, and we regret any inconvenience this may have caused and hope that your product arrives as expected.
Kind regards,
Panasonic Customer Care UK
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.