Freshway Cleaning Supplies 点评

The product was despatched on 25th - same day of the purchase and we updated the tracking information as well to your email address. It seems like there is no tracking activity on the Au post website hence we have launched an enquiry with them on the parcel - Your case reference number for this enquiry is 05218723. You can call up Au post anytime and follow up on the case and when we hear anything from them , we will advise you. We are sorry for the inconvenience but this is something to do with the courier which we don't have any control over. Hopefully this turns out to you ASAP. Robin Robin | Service Manager myVacuumParts.com.au sales@myvacuumparts.com.au 1300-567-002 ..*******.. Just Honest Service!

Thank you for bringing this to our attention. I am sorry that you had to go through this experience. Scott, I am sure you understand the damaged goods in transit is something we have no control over - we use different courier companies and with them handling so many parcels, these issues do happen. We go over and beyond to assist you in every cases as we are just a small company trying to make our name out and outstanding customer service is how we survive and excel. I checked your order and replacement part has already been sent out. Also, before investigation of what happened - we had proceed with the replacement parts. I am sure you will receive that anytime soon. Also a lot of our customers make purchase decision based on these feedback and I would appreciate if you'd revise this as this has nothing to do with the product itself. Please don't hesitate to contact me if you have any further questions or queries. Robin | Service Manager myVacuumParts.com.au sales@myvacuumparts.com.au 1300-567-002 ..*******.. Just Honest Service!