Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Mocka New Zealand评论

GC

Glenda Cadwallader

Walkworth

3 years ago

Glenda Cadwallader 就 Mocka New Zealand 说了什么:

Great connection,and process

.Very quick service. The process was simple and easy instructions to put the chair together. And I love it.Thankyou.Mocka

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

Thank you for taking the time to write about your experience and thank you for shopping with Mocka!

购买日期：04/10/2022

0

受信赖的顾客

3 years ago

I emailed them about the damage on the tray but I didn’t get any response at all. I took pictures and sent it. I’m still waiting until now.

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

We can confirm that a customer service team member has responded to your query on the 7/10 at 6:10pm. We would recommend checking your spam/junk folder as often our correspondence can end up in here. We believe we have taken all reasonable steps to address your concerns in this response and we look forward to hearing back from you:)

受信赖的顾客

3 years ago

I apologize as I reviewed my emails again and saw the response. I have re-done my feedback. Thank you.

产品评价

购买日期：02/10/2022

0

BA

Brunette Abelen

3 years ago

Brunette Abelen 就 Mocka New Zealand 说了什么:

I would recommend since it is a good product. Its just that we rcvd it with a dent on the top corner. It made it a bit hard to assemble. We were thinking of returning it but my baby is gonna come out...

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

Thank you for your feedback! Sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please feel free to reach out to us via email on hello@mocka.co.nz.

产品评价

购买日期：29/09/2022

0

受信赖的顾客

3 years ago

Very fast delivery and exactly what i thought of the priduct. Nice shopping with mocka!

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

Thank you for taking the time to give your feedback. We really appreciate it.

产品评价

购买日期：03/10/2022

0

MO

Mariam Omran

3 years ago

Mariam Omran 就 Mocka New Zealand 说了什么:

exactly as described on the website and in the pictures. very good quality

very very good quality and easy to assemble

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

We are happy to hear you had a positive experience at Mocka!

产品评价

购买日期：29/09/2022

0

RO

Rob

3 years ago

Rob 就 Mocka New Zealand 说了什么:

Easy experience

Item arrived within a week and in good condition.

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

This review made our day!

产品评价

购买日期：03/10/2022

0

受信赖的顾客

3 years ago

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My son helped me setting up tools the bedside table

8 ok it’s easy setting up the bedside table

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

We are happy to hear you had a positive experience at Mocka!

购买日期：29/09/2022

0

受信赖的顾客

3 years ago

Delivery is terrible.It showed delivered online. But I didn’t received anything and call the delivery company several times to check. They asked me to wait another 2 workings days for the local...

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.

产品评价

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.

购买日期：02/10/2022

0

JH

Jayne Hewetson

3 years ago

Jayne Hewetson 就 Mocka New Zealand 说了什么:

Great service.Love the Rattan.Just wish it was a bit higher

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

Thank you for taking the time to give your feedback. We really appreciate it.

产品评价

购买日期：02/10/2022

0

BG

Bob Gordon

3 years ago

Bob Gordon 就 Mocka New Zealand 说了什么:

Quick delivery. Good product quality. Value for $$$

Mocka Customer Service NZ

Mocka New Zealand

3 years ago

Thank you for taking the time to give your feedback. We really appreciate it.

产品评价

购买日期：28/09/2022

0

Mocka New Zealand 点评

Mocka Original Highchair关于此产品的更多评价浏览产品网站The chair is actually good. But the straps and the insert is not much use. There is hardly any foam/padding for protection. The straps are thin.

Jersey Change Table关于此产品的更多评价浏览产品网站Minor dent from shipping.

Mocka Quilted Change Mat关于此产品的更多评价浏览产品网站Nice and soft. Would definitely recommend.

Porto Corner Shelves - Black关于此产品的更多评价浏览产品网站Good, strong, classyshelves

Hobart Six Drawer关于此产品的更多评价浏览产品网站very good quality and easy to assemble

Kids Moon Table and Star Chair Set - CLEARANCE关于此产品的更多评价浏览产品网站very good quality and easy to assemble

Luka Velvet Single Bed - Blush Pink关于此产品的更多评价浏览产品网站very good quality and easy to assemble

Vale Single Mattress关于此产品的更多评价浏览产品网站very good quality and easy to assemble

Milton Tall Plant Stand关于此产品的更多评价浏览产品网站Nice shelves, but comes with an insane amount of plastic wrapping, foam and polystyrene. It's 2022, it's honestly unacceptable that this comes with such unsustainable packaging.

Sadie Entertainment Unit关于此产品的更多评价浏览产品网站Delivery is terrible.It showed delivered online. But I didn’t received anything and call the delivery company several times to check. They asked me to wait another 2 workings days for the local...阅读更多

Porto Corner Shelves - Black关于此产品的更多评价浏览产品网站Delivery is terrible.It showed delivered online. But I didn’t received anything and call the delivery company several times to check. They asked me to wait another 2 workings days for the local...阅读更多

Savannah Entertainment Unit - Large关于此产品的更多评价浏览产品网站Great service.Love the Rattan.Just wish the unit was a little taller and longer

Maya Tray关于此产品的更多评价浏览产品网站Product was as advertised

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？