Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

McLarenStore.com 点评 | https://www.feefo.com/reviews/mclarenstore-com 的客户服务点评 | Feefo

TC

Trusted Customer

5 years ago

购买日期：11/02/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Very pleased

Product exactly as described, excellent quality, great value and delivered quickly. Very pleased.

0

受信赖的顾客

6 years ago

购买日期：17/06/2019

Would not use again

Ordered the items months ago no follow up after I chased order finally arrived in June with some items no longer available , if this is a reflection of how the business is run no wonder team is...

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产品评价

0

TC

Trusted Customer

6 years ago

购买日期：11/04/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Shocking! Placed my order on 16 Feb 2019 and did not receive it till April when the new season had alread started! Even worse people at the first races was wearing the new clothing?!?!?!

Contact Centre English

McLarenStore.com

6 years ago

Hello, Thank you for your feedback. Customer satisfaction is our number one concern. We sincerely apologise that you feel the service you have received is not up to our usual high standards. A member of our Customer Services Team will be in contact with you shortly for more information and to resolve this for you. Thank you Giulia

产品评价

0

TC

Trusted Customer

6 years ago

购买日期：11/04/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Delivery took much longer than previous purchases. It has taken 4-5 weeks

产品评价

0

TC

Trusted Customer

6 years ago

购买日期：12/04/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Awful Customer Service

I made this purchase in February and it wasn't delivered till mid April after chasing it numerous times. I've been a McLaren member for the past 25 yrs and I have never had an issue till the last 6...

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Contact Centre English

McLarenStore.com

6 years ago

Hello. Thank you for your feedback. Customer satisfaction is our number one concern. We sincerely apologise that you feel the service you have received is not up to our usual high standards. A member of our Customer Services Team will be in contact with you shortly for more information and to resolve this for you. Thank you Sharon.

TC

Trusted Customer

6 years ago

McLaren have contacted me and apologised which is a good thing. They say they had trouble with a supplier but that was for just one shirt, the other 2 shirts were in stock but rather than send out the ones they had in stock and provide good customer service, McLaren decided to wait until the 2019 shirt was available, all of this to save £4.95.

Contact Centre English

McLarenStore.com

6 years ago

Hello. Thank you for your feedback, we can see from the notes on your order that a member of our team has now resolved your query for you. If you have any further queries please do contact us via the customer service information on the website.

产品评价

0

受信赖的顾客

6 years ago

购买日期：11/04/2019

The item was very late being delivered, due to some 'site' problems. Was not informed of a delivery date.

产品评价

0

TC

Trusted Customer

6 years ago

购买日期：11/04/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Lack of Updates on order

I pre-ordered a tshirt for someone as a birthday gift. This was placed on the 5th of March with deliveries expected around the 15th. Unfortunately there was an issue with the pre-orders being...

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Contact Centre English

McLarenStore.com

6 years ago

Hello. Thank you for your feedback. Customer satisfaction is our number one concern. We sincerely apologise that you feel the service you have received is not up to our usual high standards. A member of our Customer Services Team will be in contact with you shortly for more information and to resolve this for you. Thank you Sharon.

产品评价

0

TC

Trusted Customer

Wales

6 years ago

购买日期：12/04/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Always good well done items, worth every penny

Good communication at all times.

产品评价

0

TC

Trusted Customer

6 years ago

购买日期：12/04/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Uninterested customer care.

Over 6 weeks waiting, during this time i noticed a significant price reduction. Made enquiry about discount, received an abrupt and obnoxious response, we dont to match price. No other words...

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Contact Centre English

McLarenStore.com

6 years ago

Hello. Thank you for your feedback. Customer satisfaction is our number one concern. We sincerely apologise that you feel the service you have received is not up to our usual high standards. A member of our Customer Services Team will be in contact with you shortly for more information and to resolve this for you. Thank you Sharon.

产品评价

0

TC

Trusted Customer

6 years ago

购买日期：12/04/2019

Trusted Customer 就 McLarenStore.com 说了什么:

Online service was great, I pre ordered this before the F1 season started and did get till after April. So was disappointed as didn't have a new Tshirt to ware Thanks

0

McLarenStore.com 点评

McLaren Honda Fernando Alonso Flag Sky Blue该产^品的更^多点^评 (22)浏览产品网站Late delivery 3 months after ordering

McLaren Honda Jenson Button Flag该产^品的更^多点^评 (39)浏览产品网站Arrived 3 months after order

McLaren Greetings From Great Britain Mug该产^品的更^多点^评 (9)浏览产品网站Arrived 3 months after order

McLaren Honda 2017 Flag该产^品的更^多点^评 (2)浏览产品网站Arrived 3 months after order

McLaren 2019 Team Beanie该产^品的更^多点^评 (9)浏览产品网站Ordered at start of season for work arrived in June

McLaren 2019 Team T-Shirt该产^品的更^多点^评 (6)浏览产品网站Better quality this year than last!

McLaren 2019 Team Set Up T-Shirt - Black该产^品的更^多点^评 (7)浏览产品网站Bought for someone as a gift

McLaren 20 Heritage TShirt该产^品的更^多点^评 (2)浏览产品网站Purchased in Mid February and delivered mid April, who in their right mind would think this is good Customer Service

McLaren 10 Heritage Polo该产^品的更^多点^评 (1)浏览产品网站Ordered mid February, delivered Mid April.... Who in their right mind would think this is good service...Shirt is nice the wait for it was appalling

McLaren 2019 Team Set Up T-Shirt - Papaya该产^品的更^多点^评 (8)浏览产品网站Ordered Mid Feb, delivered mid April. Shirt is lovely but the wait was disgusting for a supposed high end company, who appears to have forgotten their supporters.

McLaren 2019 Team Set Up T-Shirt - Papaya该产^品的更^多点^评 (8)浏览产品网站Great t shirt, good fit, and materials used should last.

McLaren 2019 Team Set Up T-Shirt - Black该产^品的更^多点^评 (7)浏览产品网站Tshirt was just as advertised and looks and fits great

McLaren 2019 Team Set Up T-Shirt - Papaya该产^品的更^多点^评 (8)浏览产品网站Excellent, good quality t shirt Good material, washes well

McLaren 2019 Team Beanie该产^品的更^多点^评 (9)浏览产品网站Good quality, thick n lined, worth the money

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？