Luxury Gold 点评

Thank you for sharing your feedback on your Majestic Japan tour. We're glad to hear you enjoyed your travels and were able to experience everything you hoped for. It's wonderful you appreciated the balance of organised activities and free time, and that our Travel Concierge contributed positively to your trip. Thank you again for choosing Luxury Gold.

Thank you for being our guest.

Thank you very much for taking the time to share your thoughts regarding your recent journey with Luxury Gold. We truly appreciate your candid feedback and the opportunity to reflect on where we may have fallen short of your expectations. We are genuinely sorry to hear that this particular tour did not meet the high standard you have come to expect from us, especially when compared to your previous Luxury Gold experiences. Your comments about the limited depth of historical insight and the overreliance on modern history are noted with concern, as we understand how important rich, local context can be in making a destination truly come alive. While we’re pleased to know your Travel Concierge was kind and well organised, we regret that the guiding style and overall dynamic left you feeling underwhelmed. It’s never our intention for our guests to feel fatigued by a lack of variety in presentation, and we apologise sincerely if the balance between the Travel Concierge and Local Specialists didn’t deliver the layered storytelling we aim to provide. We also understand your disappointment that this experience has led you to consider alternative travel providers. We value your loyalty and would very much like the chance to restore your confidence in our brand. Your comments will be shared with our Operations and Guest Experience Teams to ensure we continue learning and improving. Thank you once again for your honest reflections. Should you choose to travel with us again in the future, we would be grateful for the opportunity to show you the true calibre of a Luxury Gold journey.

Thank you for sharing your feedback on your recent Croatia and the Dalmatian Coast Lower Deck cruise. We're thrilled you enjoyed the itinerary and the various experiences. It's rewarding to hear you enjoyed the excursions. We're also pleased you found the cruise ship excellent. It's great to know the hotels and restaurants met your expectations. We appreciate you taking the time to share your experience.

Thank you for sharing your feedback on your Majestic Japan tour. We appreciate you taking the time to share your experience.

Thank you very much for choosing to travel with us and for sharing your detailed feedback. We’re absolutely delighted to hear that you enjoyed the itinerary and found the experiences and transportation arrangements so well-curated and seamless. It’s especially heartening to know that your Travel Concierge, played such a key role in making your trip a success. We will be sure to pass along your kind words to her she will be thrilled to know just how much of an impact she had. We agree wholeheartedly the Travel Concierge, is truly a gem. We are, however, sorry to learn of your disappointment regarding the overnight stay in Aomori. Your suggestion to return to Tokyo the same day for additional time in the city is appreciated, and we understand how valuable that extra time would have been. Your feedback will be reviewed by our Product Development Team as we look at ways to refine and improve the itinerary for future departures. We're also very sorry that your hotel experience in Tokyo did not meet expectations. A clean and comfortable environment is fundamental, and we sincerely apologise for the issues with cleanliness and the ventilation noise during your second stay. We appreciate your suggestion regarding alternative hotel options and will take this into consideration when evaluating our accommodation partners. Lastly, we regret that your sushi-making experience fell short, particularly in comparison to the high standards set by the Travel Concierge throughout the rest of your journey. Your comments will be shared with our local partners so we can address the quality and delivery of that part of the experience. Once again, thank you for your helpful and honest feedback. We’re so pleased to hear you had a wonderful holiday overall, and we truly hope to welcome you again on another journey in the future.

Thank you for sharing your wonderful feedback on your recent Croatia and the Dalmatian Coast Upper Deck experience. We're thrilled you enjoyed your travels and appreciated the service. It's fantastic to hear that our team took such good care of you. We're delighted you felt spoilt throughout your holiday. We appreciate you taking the time to share your positive experience.

Thank you for your feedback on the Majestic Japan tour. We appreciate you taking the time to share your detailed suggestions. We understand your points regarding the proposed reversal of the itinerary. We also note your thoughts on the balance of free time versus time spent at various sites. We appreciate you sharing your insights. Thank you for choosing Luxury Gold.

We appreciate you choosing Luxury Gold.

Thank you for being our guest.