Luxury Gold 点评

Thank you very much for travelling with us and for taking the time to share your feedback. We are sorry to hear that your arrival in London did not begin as smoothly as it should have, with the delay in your airport transfer. We also regret that the standard of some of your hotel rooms did not meet your expectations. Your comments about the challenges in securing restaurant reservations during festivals are particularly valuable. We appreciate how frustrating this must have been, and we will ensure your feedback is shared with the relevant teams so that we can provide clearer guidance for future guests. We also take note of your reflections on the boat ride and on the structure of the itinerary. We understand your disappointment in feeling that the time at some destinations was shorter than expected when arrivals were later in the day, and we will review how this is communicated to ensure expectations are clearer. We are grateful that you recognised your Travel Concierge's efforts and that you shared such candid observations with us. Thank you once again for travelling with us, and we hope that despite these challenges you were still able to enjoy the highlights of your journey.

We're thrilled to hear you enjoyed your experience with Ultimate Italy. It's wonderful that you found the hotels, food, excursions, and your guide to be so enjoyable. Thank you for sharing your positive feedback.

Thank you very much for travelling with us and for taking the time to share such a detailed account of your experience. We are pleased to hear that your driver made you feel safe and that most of the hotel staff provided good service. We are, however, very sorry to learn of the many challenges you encountered during your journey. We regret that you felt there was not enough support from your Travel Concierge and that aspects of the organisation, such as ticketing for the Glacier Express and meal arrangements, did not meet expectations. We also understand your frustration with the variation in room sizes and amenities, and we are concerned by your comments regarding the safety of some of the showers. The wellbeing and comfort of our guests are of the utmost importance, and your feedback will be carefully reviewed with our operations teams. We also note your disappointment with the vineyard visit, the pace of service at the Michelin restaurant, and the experience in Liechtenstein. We fully recognise how these factors would have impacted your impression of the tour, especially as it was presented as a luxury experience. We are sorry that this trip did not provide the seamless and rewarding journey you expected, and we regret that it has left you feeling unwilling to recommend us. Please be assured that your comments will be taken seriously and used to guide improvements. We are grateful that you chose to travel with us and for sharing your honest reflections, even if your experience fell short of what you deserved.

Thank you very much for travelling with us and for sharing your reflections on the British Royale trip. We are pleased to hear that you mostly enjoyed your holiday and that you were able to experience many of the highlights of the itinerary. We are, however, sorry to learn that you felt too much time was allocated to Stratford-upon-Avon and that this reduced the opportunity to explore York more fully. We completely understand your disappointment at not being able to visit the Jorvik Viking Museum, and your suggestion will be passed on to the relevant team when reviewing the balance of time in future itineraries. We also regret the difficulties you experienced during the journey over the Pennines. We appreciate how uncomfortable the detour and the driving conditions must have been, and we are sorry that this delay reduced the time available to enjoy Alnwick Castle. Your feedback is very important to us and helps us continue to improve the experience we provide. Thank you once again for travelling with us, and we hope that despite these frustrations you have taken away fond memories of your time in Britain.

We're delighted to hear you enjoyed your British Royale tour. It's wonderful to know that the itinerary, stops, activities, and hotel locations met your expectations. We appreciate you sharing your positive experience.

Thank you for your positive feedback. We are pleased to hear you enjoyed the British Royale tour and that you found the itinerary well-planned, the hotels comfortable and well-located, and that your Travel Concierge enhanced your experience.

We are delighted to hear you enjoyed your tour and that our Travel Concierge was outstanding.

We are delighted to hear you enjoyed the natural beauty of Croatia and the Dalmatian Coast Lower Deck. Thank you for the helpful tip about the hills and stairs. We appreciate you sharing your experience.

Thank you very much for travelling with us and for sharing your feedback. We are sorry to hear that your Luxury Gold experience did not meet your expectations in terms of luxury and service. We appreciate your comments regarding the hotel room sizes, the quality of some meals, and the wine tasting experience. We are also sorry that the extended meal at the Michelin-starred restaurant, while offering excellent food, did not provide the level of service and enjoyment you had hoped for. Your observations are very valuable and will be shared with our teams to help us improve the overall Gold experience. We are grateful for the time you have taken to provide your reflections and hope that, despite these disappointments, you were still able to enjoy some aspects of your journey and the destinations visited.

Thank you very much for travelling with us and for sharing your thoughtful feedback. We are delighted to hear that the Travel Concierge made such a positive impression and that you felt so well cared for throughout your journey. It is wonderful to know that her clear communication and preparedness, even when faced with challenges beyond her control, enhanced your experience. We will be sure to share your kind words with her. We also appreciate your comments regarding the dining experiences. We understand your perspective that there may have been too much emphasis on fine dining, and your suggestion to balance this with simpler meals is valuable. Feedback such as yours helps us review and refine our offerings to ensure they meet the varied preferences of our guests. Thank you once again for travelling with us. We are so pleased to know that Larae contributed greatly to your enjoyment, and we hope to have the opportunity to welcome you on another journey in the future.