Thank you for your wonderful review. We are so pleased to hear that you had such an excellent experience on the Ultimate Italy tour. It sounds like the on The Road Team and the local guides helped create a memorable trip, and we're delighted you enjoyed the accommodations and meals, especially the dinner at the Machiavelli estate. We're glad you found the perfect balance of sightseeing and downtime.
购买日期:28/09/2025
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受信赖的顾客
经 Feefo 确认
10 months ago
产品评价
Kim Devereux
Luxury Gold
10 months ago
We are delighted to hear you enjoyed your trip, and that the Travel Conceiage and Coach Driver enhanced your experience. It's wonderful to know you found the trip incredible and would consider travelling with us again.
购买日期:28/09/2025
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WK
Wayne Kronowski
经 Feefo 确认
USA
10 months ago
Wayne Kronowski 就 Luxury Gold 说了什么:
Transfers from home to Italy were smooth as well as the trip back. The tour was great!
产品评价
Kim Devereux
Luxury Gold
10 months ago
It's wonderful to hear that your experience with Ultimate Italy was so positive. We are thrilled that it exceeded your expectations.
I felt that we were not given the information to make an informed decision about taking this tour. If we had been told that we would be the only two people on tour I would not have proceeded with the...
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产品评价
Kim Devereux
Luxury Gold
10 months ago
Thank you very much for travelling with us and for taking the time to share your detailed feedback. We are very sorry to learn that your recent journey did not meet your expectations, and we completely understand your disappointment regarding the lack of information provided prior to travel. It is understandable that discovering you were the only two guests on the tour would have affected your experience, particularly as you had anticipated being part of a larger group.
We regret that this was not communicated to you in advance, and we appreciate how important it is to be fully informed when making such travel decisions. Your comments regarding the tipping experience have also been noted, and we are sorry for any discomfort or inconvenience this caused. We acknowledge your expectation that gratuities would be included as part of a luxury travel experience and will ensure your feedback is shared with the relevant teams for review.
While we are pleased to hear that you enjoyed aspects of the trip itself, we truly regret that the experience as a whole did not reflect the high standards we aim to deliver. Thank you again for bringing these matters to our attention. We value your feedback greatly as it helps us to improve and ensure a better experience for our future guests.
购买日期:27/09/2025
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NL
Norman Low
经 Feefo 确认
CAN
10 months ago
产品评价
Kim Devereux
Luxury Gold
10 months ago
Thank you for your feedback, we are delighted to hear you enjoyed the program and that your Travel Concierge and Coach Driver helped make your trip so smooth. We appreciate you taking the time to share your experience with us.
购买日期:27/09/2025
0
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JM
James Moser
经 Feefo 确认
10 months ago
产品评价
Kim Devereux
Luxury Gold
10 months ago
We appreciate you choosing Luxury Gold, thank you for being our guest.
购买日期:27/09/2025
0
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受信赖的顾客
经 Feefo 确认
10 months ago
产品评价
Kim Devereux
Luxury Gold
10 months ago
Thank you for being our guest and travelling with Luxury Gold.
Excellent.
Loved the 5 star hotels with all the amenities, bars, restaurants, exercise rooms and pools.
Loved being picked up and dropped off, before and after the tour.
Service and attention to our...
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Kim Devereux
Luxury Gold
10 months ago
Thank you for taking the time to share your positive experience. We are thrilled to hear that you enjoyed the hotels and the amenities. It's wonderful to know that our team's service and attention to your comfort were appreciated.
The service from beginning to end was exceptional!
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Kim Devereux
Luxury Gold
10 months ago
We're so pleased to hear you enjoyed the Majestic Japan itinerary and that it met your interests. It's wonderful to know that the journey from the cities to the northern region of Japan was exceptional. We're also glad to hear that your travel expert enhanced your experience. Thank you for being our guest.
*Personal information removed by Feefo* is absolutely amazing. Her energy is lovely and she made the trip exceptional. The coach driver was also exceptional.
产品评价
Kim Devereux
Luxury Gold
10 months ago
Thank you for sharing your experience. We are so pleased to hear that the Travel Concierge helped make your trip exceptional, and that you had a great experience with the Coach Driver. It's wonderful to know you had such a positive time.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.