Poor customer service and reluctance to pay a refund after returning item
I returned the jumper over two weeks ago and am still awaiting my refund. I would not recommend this company if this is the customer service they provide
Katie
Long Tall Sally
15 days ago
We’re sorry you’re still waiting for your refund. We understand how frustrating this must be and apologise for the delay. Please contact our customer service team with your order details so they can look into this for you.
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受信赖的顾客
经 Feefo 确认
17 days ago
Perfect
Wonderful service
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受信赖的顾客
经 Feefo 确认
17 days ago
Not overly impressed but handy for long pyjamas
Fine
Katie
Long Tall Sally
15 days ago
Thank you for your feedback! We’re glad you find our long pyjamas useful, but we’re sorry we didn’t fully meet your expectations. We appreciate your comments!
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SR
Sharon Raftis
经 Feefo 确认
CAN
18 days ago
Sharon Raftis 就 Long Tall Sally 说了什么:
Good, but sad we don’t have a shop in Canada 🇨🇦
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SW
Sandra Williams
经 Feefo 确认
GBR
18 days ago
Sandra Williams 就 Long Tall Sally 说了什么:
Great company
Great service fantastic quality goods true to size
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HJ
helen jackson
经 Feefo 确认
GBR
18 days ago
helen jackson 就 Long Tall Sally 说了什么:
I only buy from LTS
Quick delivery with a great selection of clothes and shoes. I only buy from LTS
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WP
Wendy Priest
经 Feefo 确认
GBR
19 days ago
Wendy Priest 就 Long Tall Sally 说了什么:
Lovely trousers, good material and great fit.
A very fast transaction where I was informed regarding delivery.
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GR
Graham
经 Feefo 确认
GBR
19 days ago
Graham 就 Long Tall Sally 说了什么:
Shame, a little smaii
Quick delivery
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受信赖的顾客
经 Feefo 确认
19 days ago
Good, quick delivery
0
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受信赖的顾客
经 Feefo 确认
19 days ago
LTS have lost a customer
Appalling service, totally inflexible and despite being told I'd receive an email confirming a 3rd collection, I've received nothing. Why offer a collection service which isn't fit for purpose and...
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Katie
Long Tall Sally
18 days ago
We’re very sorry for the poor experience you’ve had with our collection service. We understand your frustration at not receiving the promised confirmation and feeling that the blame was placed on you. We apologise for the inconvenience and appreciate you bringing this to our attention. Your feedback will be shared with the relevant team.
