The dress is still showing as undelivered on the app so I couldn’t send it back myself. I was given a link to follow to send it back and I haven’t heard anything back at all. SHAMBLES!!!!
Michelle
Long Tall Sally
11 days ago
We’re very sorry for the frustration and inconvenience this has caused. We understand how disappointing it is not to receive an update, especially when you’ve followed the link provided to arrange your return.
We can confirm that your return has not yet reached us. However, please rest assured that as soon as your return arrives and is processed, you will receive an email notification confirming that your return has been received and your refund has been issued.
Thank you for your patience and understanding. We apologise again for the inconvenience and appreciate you bringing this to our attention.
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受信赖的顾客
经 Feefo 确认
11 days ago
Awesome products, customer service mostly invisible
Customer service is mostly invisible. Hard to reach and many E-mails go unanswered.
Michelle
Long Tall Sally
11 days ago
Thank you for your feedback. We’re delighted to hear that you’re happy with our products, but we’re sorry to hear your concerns regarding customer service. We’ve checked our records and, at present, our UK customer service team hasn’t received any contact from you. We’d appreciate the opportunity to look into this further, so please keep an eye out for an email from us requesting a few more details. We apologise for any frustration caused and thank you for bringing this to our attention.
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受信赖的顾客
经 Feefo 确认
11 days ago
Would have no hesitation buying an item from L T S in the future. Very happ
Easy to order and arrived very quickly.
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受信赖的顾客
经 Feefo 确认
11 days ago
Dressing gown
Good. Want to do anothe4 but don’t know how to use voucher.
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受信赖的顾客
经 Feefo 确认
11 days ago
Difficult return/exchange policy means I won't be buying from LTS anymore
Difficult to return items now with LTS. It used to be much more seamless to return & reorder a different size. I am still waiting for my refund after 2 weeks of returning the dress. I just received...
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JM
Jacqui Martin
经 Feefo 确认
GBR
12 days ago
Jacqui Martin 就 Long Tall Sally 说了什么:
A must have
Great
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PT
Pauline Turner
经 Feefo 确认
GBR
12 days ago
Pauline Turner 就 Long Tall Sally 说了什么:
Excellent clothing for Tall people
Good service
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受信赖的顾客
经 Feefo 确认
12 days ago
Service very good as always
Katie
Long Tall Sally
12 days ago
Thank you for your lovely feedback! We’re delighted you’re happy with our service as always. We really appreciate your continued support!
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受信赖的顾客
经 Feefo 确认
12 days ago
Great service,
Great, quick delivery too
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受信赖的顾客
经 Feefo 确认
12 days ago
Comfortable fabric and nice pattern.
Everything good. Very prompt shipment and excellent communication.
