Hi There, thank you for taking the time to leave us this feedback. I really do apologise that our replies came across that way, it wasn’t our intention.
As mentioned during our communications, we would like to reassure you that each reply is personally written by a member of our team with the aim of addressing your concerns directly and respectfully.
I do apologise if it took a bit longer for us to get back to you during this busy time and please be assured that we always aim to provide thoughtful and individual support to our customers.