Even though FedEx lost my order Poolsupplies.com stepped up to the plate and resent my order the same day I called them FANTASTIC customer service
Tyler Jones
Poolsupplies.com
3 years ago
We love our customer service team! Thank you for the kind words.
购买日期：17/07/2023
0
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Adam Doman
经 Feefo 确认
3 years ago
Adam Doman 就 Poolsupplies.com 说了什么:
No issues with customer service at all
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear!
产品评价
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for choosing PoolSupplies.com!
购买日期：11/05/2023
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SD
Stephen Dowzycky
经 Feefo 确认
3 years ago
Stephen Dowzycky 就 Poolsupplies.com 说了什么:
Really got back late on the pump and needed pictures I’m a good customer so should have taken my word.don’t think I’ll order again from them or recommend them. Sorry.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Stephen! It seems your package did get stuck in transit in Indiana. Unfortunately, this can happen on occasion with any mail carrier and is a rare occurrence. We will not require pictures of your solar cover if you are having issues with it in transit, but we would love to assist you with your missing package. Our team of customer support experts is available at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST and is eagerly waiting to assist you. Thank you for your feedback!
SD
Stephen Dowzycky
3 years ago
Sorry about the comments they were in haste. I can recommend you. Sorry again.
Rachel Jennetti
Poolsupplies.com
3 years ago
No problem Stephen! We're so glad we were able to help you!
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Stephen! We're sorry that FedEx has paused the transit of your package. This is often a rare occurrence and we would love to help you with your order. You can contact our customer support line at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance with your order. Thank you for your feedback!
SD
Stephen Dowzycky
3 years ago
Poolsupplies came through. Sorry about the comment.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi, again Stephen! Thank you, it's no problem, we're happy to help!
pool service was good but the ladder was not as good as expected.
I had to reinforce the legs
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Santos! Thank you, we appreciate your feedback! We are in the process of updating our descriptions for our ladders, and I will definitely bring this up with our writers. We are sorry that you had to reinforce the legs of your ladder! We would love to help you with your order. Please contact our customer support line at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help. Thank you for shopping with us!
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Santos! We're so sorry about this issue you are experiencing. We encourage you to contact our team of customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help with your order. Thank you very much for your feedback!
