I was super excited to get my first solar cover for my pool. Sadly, it's already ripped nearly in half. There was a slice in the middle, at first we thought it was on purpose but in less than a week,...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry you experienced this! We want to help you, and we encourage you to contact customer service at 1.800.356.3025 or support@poolsupplies.com so we can hep solve this issue. Thank you for your feedback!
I purchased a replacement liner for my 18’ diameter pool and it was bigger than the circumference of my pool wall by about 12”
I purchased a replacement from this company and it fits perfectly So...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Andrew! Our liners are measured by the outside wall height, instead of the inside. After checking your account, it seems you first bought a 52" liner, after which you bought a 54" liner. We were not made aware that any part of this liner was defective, just that it did not fit your pool. Our return policy states that once liners are attempted to be installed, they are no longer in returnable condition, as they are unrolled and attempted to be stretched. If you would like more information on why our return policy dictates this, you can contact our customer support team at 1.800.356.3025 or support@poolsupplies.com. Thank you for your feedback!
