Purchased Stinger automatic pool cleaner. Very disappointed in performance. Did not vacuum up dirt/silt from the pool bottom. Asked for authorization to return for refund 5 days ago and still waiting.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! After checking on your return request, we found that our customer representative replied to you with troubleshooting assistance on 6/8/23 at 1:33 pm to request more information about the issue you are experiencing. Thank you for your feedback!
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! After checking on your request, we found that our customer representative replied to you with troubleshooting assistance on 6/8/23 at 1:33 pm to request more information about the issue you are experiencing. Thank you for your feedback!
I filled with sand as the directions said and they floated. Added 40lbs of weights and they are still floating around pool. I even screwed them to the ladder and they still floated. I’m hey are very...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Bryan! We're so sorry you did not enjoy your purchase. As per our user manual on our product page, these steps require 50 lbs of sand to keep them from floating. If you have any further questions about your steps, please don't hesitate to contact our customer service team at 1.800.356.3025 or support@poolsupplies.com. Thank you for your feedback!
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Bryan! We're so glad to hear this! Thank you for your review, we appreciate it!
If you have any questions or concerns please feel free to contact one of our pool experts at 1-800-356-3025 where we can help you with any issues you may be experiencing.
Terrible experience. They use misleading advertising and refused to accept the return of the highly inferior product (pool cover). It tore within 24 hours and they also refused to cover it under the...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We are so sorry to hear that you did not enjoy your order. After checking your order, it seems that we did offer your a partial refund as well as a patch kit to fix your current solar cover. We hope this helps remedy the issue. If you would like any further information on your order, feel free to contact our amazing customer support team at 1.800.356.3025 or support@poolsupplies.com. Thank you for your feedback!
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry you experienced this with your order. We have already sent you a partial refund and a patch kit in exchange for your troubles, which was accepted. Thank you for your feedback, and please don't hesitate to contact customer service at 1.800.356.3025 or support@poolsupplies.com if you have any further questions or comments!
Products were great but I ordered on Wednesday expecting to show up on Friday or Saturday. I had installers coming on Monday. My order didn't show up until Monday at 1:40pm. I had to pay my...
