Good morning Ian, thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear about this. We will modify these processes in future to make things easier. Thank you for bringing this to our attention, and we apologise once again for the inconvenience. If you need any support, please feel free to contact our sales team - sales@kempstoncontrols.co.uk - and we will see if there's anything we can do to assist you. Thank you, and I hope you have a good day.