Good morning, Jan. Thank you for taking the time to leave a review. We are sorry to hear about your experience, and we appreciate your feedback. Unfortunately, we cannot control the duties or taxes that UPS imposes on international packages. We apologise for any inconvenience this has caused. If you need assistance, we recommend contacting UPS to discuss potential refund options, as this is not something we have any control over. Thank you again for your time and for bringing this to our attention, and I hope you have a great day.