Inghams 点评

That's no problem at all. We send out requests for feedback to guests after their booking and when they return from holiday. This is because we are trying to improve our booking process so guests comments regarding this are very helpful. I hope you have a great holiday . Alex, Guest services

Thank you for your feedback on your booking experience. Our website had some problems which were being fixed and I am really sorry this meant you had to call us. I have followed up your comments with our sales team to address the delay you had in getting your answers as this is very unlike them. They are very good at resolving queries quickly and effectively and I am sorry on this occasion this was not the experience you had. Some of our hotels will offer a packed lunch to guests and others do not, these offers at the discretion of the hotel and we advise guests of what is on offer. When on tours these are not necessarily offered by the hotels and I can only apologise that the hotels have chosen to not offer these. I have asked that we perhaps add this to the fjord explorer tour page for clarity. We absolutely value you as a customer and I do hope you have a fantastic holiday in Norway next year. Alex, guest services

Sorry to hear you had problems booking via our website this weekend , and that you missed out on the room you wanted. I can see this was a frustrating process for you and not the booking experience we wish for our guests. Thank you for bringing this issue to my attention, I have spoken to our eccomerce team and they are fixing the problem. Alex, Guest services

Thank you for your feedback Craig and I am sorry for the problems you had with trying to book with us. We have been made aware that there was an issue with the website and our ecommerce team are currently fixing the issue. I'm glad you were able to give us a call and had a smooth booking with our team. Alex, Guest services