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Inghams 点评 | https://www.feefo.com/reviews/inghams 的客户服务点评 | Feefo

显示全部7,677条点评

受信赖的顾客

7 years ago

Inghams stop bookings for hotel in brochure. Contract not yet agreed.

Been on holiday to Austria with Inghams for the last four years.We spent a long time reading the brochure carefully, deciding on two different resorts to enable us to do a certain amount of walking,...

Alex

Inghams

7 years ago

Thank you for your feedback on your booking experience. I understand you took a lot of time to decide on a property and had certain requests you wanted. When booking far in advance some of our property's will not have their contracts finalised. This is why we are transparent with guests about this and advise them that whilst we expect to have this property etc. that this wont be finalised until a certain date. This is not the case with all property's however and I am sorry this experience has left you feeling disappointed. I understand that we have put your flights and Fernau hotel on hold for you so please let us know if you need any help or if you make a decision on your second hotel. Alex, guest services

购买日期：10/08/2018

Guest

Surrey

7 years ago

Guest 就 Inghams 说了什么:

Frustrating on-line experience

Unable to book online - waited ages to connect. Gave up after about 45 minutes and after several attempts. Eventually booked by phone which was done efficiently otherwise one star.

Alex

Inghams

7 years ago

Thank you for your feedback about your booking experience. We have had some issues with the website where guests were unable to book and these have now been fixed. I'm glad you were then able to book with our team directly, however I am so sorry for the issues you had with the website. Alex, guest services

购买日期：13/08/2018

Guest

7 years ago

Guest 就 Inghams 说了什么:

Waited 15 minutes plus on 2 different telephone numbers. Product may well be good but if you keep customers waiting this long they will never know. I gave up in the end - if you want my business be...

Alex

Inghams

7 years ago

So sorry you were kept waiting for so long on the phone. Whilst it can sometimes take a little while to find out certain information for guests we would not expect our guests to wait for 15 minutes. I am following this up with our reservations team to see why this happened and make sure it doesn't happen moving forward. Alex, guest services

购买日期：15/08/2018

Guest

7 years ago

Guest 就 Inghams 说了什么:

Good customer service

Good website and booking query solved over the phone quickly and efficiently by a friendly representative.

购买日期：15/08/2018

受信赖的顾客

7 years ago

Good help from a real person. Courteous and efficient

There was a problem with on line booking but one phone call and help of person called Natalie sorted it - we got the online deal and she completed the booking

购买日期：15/08/2018

Guest

Chelmsford

7 years ago

Guest 就 Inghams 说了什么:

Very Professional

Answered all questions and came across very professionally

购买日期：15/08/2018

Guest

7 years ago

Guest 就 Inghams 说了什么:

After two years with Inghams could find a holiday for us had to look at another company shame

Alex

Inghams

7 years ago

Hi Paul, I can see you've both had a few ski holidays with us before and I'm so sorry you were unable to find what you were looking for this time. Please let me know if I can be of any assistance. Alex, guest services

购买日期：15/08/2018

Guest

7 years ago