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MOL 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

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受信赖的顾客

经 Feefo 确认

6 years ago

super helpful

Colleagues have used them and were very happy with the service.

Natalie

MOL

6 years ago

Thank you for leaving the 5 star review and taking the time out to give feedback. We really appreciate this :-)

Tina Kostova

经 Feefo 确认

Poole

6 years ago

Tina Kostova 就 MOL 说了什么:

Excellent!

Excellent support so far - friendly and responsive! Thanks, Steve!

Natalie

MOL

6 years ago

Hi Tina, thank you for leaving the feedback for Steve. We've passed this on to him. Good luck with your programme.

Imran Iqbal

经 Feefo 确认

6 years ago

Imran Iqbal 就 MOL 说了什么:

Why did I choose MOL... because They've got the materials that I was looking for. I would like to give a big thank to Roseline she was very understanding, I would tell her that i worked nights...

Natalie

MOL

6 years ago

Thank you Imran, we appreciate you taking the time to leave this feedback and we will ensure that this is passed on the Roseline. Good luck with your studies :-)

Imran Iqbal

6 years ago

Just to let you know I am changing my review. I am having issues with getting the material. MOL has given me the flashcards but not E-book which I need to study for. Every time I call your team, they said they will get back to me and never do. 1 team member emailed me saying "they have sent the material over, and I should check my Junk." I have been checking it all the time and nothing there. Every time I reply to the email, there never a reply back. It would have been faster if they called me back as I have given my number to you all time.

Natalie

MOL

6 years ago

Hi Imran Thank you for your review and comments. We apologise again for the difficulty you experienced with the digital workbook. We have resolved this for you now and your hard copy workbook is on it's way. Thank you again for your patience and understanding. We wish you the best of luck with your studies!

受信赖的顾客

经 Feefo 确认

6 years ago

Previous customer

Previously studied with MOL, although more expensive than other providers.

Natalie

MOL

6 years ago

Thank you for leaving a 5 star review, we appreciate your comments and are happy to have you back studying with us :-)

Jacqueline

经 Feefo 确认

6 years ago

Jacqueline 就 MOL 说了什么:

Extremely impressed with the customer service

I was directed to MOL from PropertyMark. I was extremely pleased with the customer service I received from Shiwangi Gupta. She went over and above to assist me with my application.

Natalie

MOL

6 years ago

Thank you Jacqueline. We really appreciate you taking the time out to leave this feedback about Shiwangi. We will ensure she receives this. Good luck with your PropertyMark course!

受信赖的顾客

经 Feefo 确认

6 years ago

Sorted out initial issues without a fuss

I initially had access issues which were sorted out quickly and the customer service was efficient.

Natalie

MOL

6 years ago

Thank you for the initial feedback and highlighting the issues, we are glad that we could resolve this for you , and that you are now happy. We wish you the best of luck in your studies

受信赖的顾客

经 Feefo 确认

6 years ago

Paid for on line access and work book, but was offered on line workbook because of COVID 19 last week and still unable to access on line work book - spoken to two people who haven’t called back,...

Natalie

MOL

6 years ago

Thank you for your feedback. Please be assured that we are aware of this issue and have escalated this to IT and senior management, we did respond via email as soon as we were contacted, but fully appreciate the circumstances. We are trying to resolve this for you as quickly as we can and will keep you updated through out.

受信赖的顾客

6 years ago

Thank you Natalie for all of your help getting this IT issue resolved, appreciate it’s difficult times and we can now access the digital work book.

Jamie Gordon

经 Feefo 确认

6 years ago

Jamie Gordon 就 MOL 说了什么:

Helpful staff

My company enrolled me. I have not had the course materials yet but the process was easy to get the materials and staff helpful.

Natalie

MOL

6 years ago

Thank you for the feedback Jamie, due to Covid-19 our print and post department has had to close to protect our staff, we are supplying digital versions as an alternative until we can send your hard copy materials out

Anthony DU'HANY

经 Feefo 确认

6 years ago

Anthony DU'HANY 就 MOL 说了什么:

Simplicity so satisfying

I did not find any faults in the process, it is very simple get enrolled. Roseline is a good example of how to administrate.

Bilal Iqbal

经 Feefo 确认

6 years ago

Bilal Iqbal 就 MOL 说了什么:

Excellent five stars.

Natalie

MOL

6 years ago

Thank you for your review, we appreciate you taking the team to leave this feedback, and wish you the best of luck with your studies

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