Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Hobbs 点评 | https://www.feefo.com/reviews/hobbs 的客户服务点评 | Feefo

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MRS VIRIGINA CANDY

4 years ago

购买日期：19/04/2021

MRS VIRIGINA CANDY 就 Hobbs 说了什么:

Excellent service and a lovely dress

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you found our staff helpful and I'm also glad you love your new dress - I bet it looks amazing! Take care and stay safe.

产品评价

受信赖的顾客

4 years ago

购买日期：15/04/2021

Never received order- so not sure what I’m supposed to review.

Not sure why you’re asking me to review an order that I have yet to receive.

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for your feedback. We are very sorry to hear that you have not received your item, this is not what we would expect and I can assure you this is by no means a common occurrence. I can see from your order that this issue has now been resolved, however, if there is anything else we can do for you please do not hesitate to contact us. Kind regards

产品评价

MRS LINDA CLARKSON

4 years ago

购买日期：17/04/2021

MRS LINDA CLARKSON 就 Hobbs 说了什么:

The clothes arrived well packaged and within the time scale agreed.

Sarah Hocking

Hobbs

3 years ago

Hello Linda, Thank you for taking the time to provide us with your great feedback. I am pleased to hear your recent shopping experience was positive one and that your clothes arrived well packaged and on time. We do try our very best to deliver great products with excellent service. We do have some promotions coming up online do keep an eye on our website for more information!Many thanks Sarah

产品评价

受信赖的顾客

4 years ago

购买日期：18/04/2021

Poor service - no communication.

The ordering process was simple. However once the order was made no further communication was received from Hobbs. 3 separate deliveries, only contact was from delivery company on day of delivery. ...

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Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback. We are sorry for any inconvenience or confusion caused by the split dispatch of your order. Unfortunately, sometimes we have to source ordered items from stores for customer orders. We will be passing your feedback onto the appropriate department to be taken into consideration. Kind regards,

产品评价

Panashe C

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the sizing of your Cindy dress. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can. I hope you are able to receive a swift refund and have find an alternative item. Kind regards.

Carol

Sydney

4 years ago

购买日期：15/04/2021

Carol 就 Hobbs 说了什么:

Always Excellent

Always excellent. Images online are clear with accurate colours. Hobbs sizes are true and delivery is quick.

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you enjoy shopping with us. We hope to see you soon!

产品评价

受信赖的顾客

4 years ago

购买日期：15/04/2021

Excellent quality

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you are pleased with our quality of service. We hope to see you soon.

产品评价

受信赖的顾客

4 years ago

购买日期：17/04/2021

...........

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. We hope to see you soon.

产品评价

受信赖的顾客

4 years ago

购买日期：14/04/2021

Order not received

I am yet to receive my order or nay update on the purchase since dispatch over a week ago. Therefore unable to review the actual product

Emma Blandford

Hobbs

4 years ago

MRS KAY BENDALL

4 years ago

购买日期：11/04/2021

MRS KAY BENDALL 就 Hobbs 说了什么:

Great top at a great price in the sale.

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you had a great experience! This is what we aim to provide at all times, so I'm glad we have delivered this to you. Kind regards,

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MISS CATHERINE MAGEE

4 years ago

购买日期：13/04/2021

MISS CATHERINE MAGEE 就 Hobbs 说了什么:

Disappointed

Purchased dress at 20% discount £135 but label marked down with a red pen at £99. When I contacted customer service they wouldn’t honour the lower price. Wry poor that a dress is advertised at £163...

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Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.Kind regards,

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关于Hobbs

Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.

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0203 095 3939

72 Welbeck Street, London, W1G 0AY, United Kingdom

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Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

Hobbs 点评

PETITE CARLA DRESS该产^品的更^多点^评 (2)浏览产品网站Perfect fit and nice material

PETITE CARLA DRESS该产^品的更^多点^评 (5)浏览产品网站Lovely dress and a perfect fit

MOLLIE TRAINER该产^品的更^多点^评 (4)浏览产品网站Can’t review something I have yet to receive!

MOLLY CHINO该产^品的更^多点^评 (22,234)浏览产品网站It is always more difficult to shop online and I may are made different decisions if shopping in person. Overall happy with nee clothes.

KATIA DRESS该产^品的更^多点^评 (22,234)浏览产品网站Flattering cut. Attractive sleeves.

ALEXIA JACKET该产^品的更^多点^评 (25)浏览产品网站This neutral jacket will be able to be worn with many existing wardrobe items. The sleeves are a little tight.

EDEN TEA DRESS该产^品的更^多点^评 (22,234)浏览产品网站Good fit and detail. Good sleeves. Slightly long for me but overall will be a good addition to my wardrobe for the summer.

DARCY TIPPED COATIGAN该产^品的更^多点^评 (1)浏览产品网站Looks smart,usual Hobbs quality.

CINDY DRESS该产^品的更^多点^评 (2)浏览产品网站Dress did not fit. I felt it was a bit shapeless.

FREDA TRAINER该产^品的更^多点^评 (17)浏览产品网站Love them, they look smart. They are more lightweight than I imagined. I have not worn them yet but delighted with them so far.

CARRIE BOLERO该产^品的更^多点^评 (3)浏览产品网站I have this bolero in several colours. It’s so handy to pop over summer dresses or tops for a little warmth or to dress things up. Love this pink!

PETITE SASKIA TRENCH该产^品的更^多点^评 (4)浏览产品网站

SASKIA TRENCH该产^品的更^多点^评 (22,234)浏览产品网站

DAISY TOP该产^品的更^多点^评 (8)浏览产品网站

CLEO DRESS该产^品的更^多点^评 (22,234)浏览产品网站Dress marked at £99 with a red pen but sold at £135. Clearly not new stock despite Hobbs marketing this.

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？