Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Headwater评论

显示全部1,494条点评

Tomkinson

Headwater 已确认

10 years ago

Tomkinson 就 Headwater 说了什么:

Cross-Country Skiing at Venabu

I booked by phone - the lady I spoke to was very helpful. Paperwork arrived promptly & gave a lot of information about Norway & the resort.

受信赖的顾客

Headwater 已确认

10 years ago

Cross country skiing at venabu

Unbelievable food. Excellent guiding at all levels of skiing

Mrs G Grassie

经 Feefo 确认

10 years ago

Mrs G Grassie 就 Headwater 说了什么:

austria

Flying from Edinburgh was not easy and made for a long day, made longer by a flight delay and then arriving too late in Frankfurt for the connection. I think the transfer time in Frankfurt was too...

Lisa

Headwater

10 years ago

Dear Mrs Grassie, Thank you for taking the time to complete this Feefo questionnaire. It was great to see you had an enjoyable holiday overall. We were however disappointed to read of the issues you encountered with your delayed flight and missed connection. I have discussed your feedback with our Travel Manager; she has advised that additional transportation options will be available for summer 2016. Whilst we realise this will not influence your holiday, we do hope it goes some way to show we take our customers feedback seriously. We would like to thank you for your constructive feedback and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Mrs S Hill

经 Feefo 确认

10 years ago

Mrs S Hill 就 Headwater 说了什么:

The Finca in Andalucia

A catalogue sent on request and booking easily arranged. An alternative flight from Manchester was booked and transfer arrangements to and from the airport ran smoothly.

Mr and Mrs McMillan

经 Feefo 确认

10 years ago

Mr and Mrs McMillan 就 Headwater 说了什么:

Wonderful way to explore a remote part of Croatia on foot

This was our first experience of using Headwater and indeed one of the few times we have booked our holiday through an agency. All our communication with Headwater was very impressive, from our...

受信赖的顾客

经 Feefo 确认

10 years ago

Walking near Valencia

Fine - fairly basic food and accomodation

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for your feedback, we were sorry you did not find the food and accommodation to your expectations. Ordinarily this holiday receives excellent feedback and is one of the most popular in our portfolio. However, we do realise we cannot afford to let our high standards slip and can assure you that our local hoteliers will work hard to ensure they continue to deliver the high quality service and standards our customers have come to expect. We would like to thank you for travelling with Headwater and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

受信赖的顾客

经 Feefo 确认

10 years ago

cycling holiday

The Headwater staff could not be more helpful ------likewise at our destination and throughout the holiday.

Mr A Bauld

经 Feefo 确认

10 years ago

Mr A Bauld 就 Headwater 说了什么:

A totally relaxing holiday in a beautiful setting

Excellent service from beginning to end! Happy to recommend.

受信赖的顾客

经 Feefo 确认

10 years ago

Zuheros spain

Excellent in every way

Mrs C Darwin

经 Feefo 确认

10 years ago

Mrs C Darwin 就 Headwater 说了什么:

a very good holiday once we got there!

I sent extensive feedback to the company after the holiday about the travel instructions but got no response; friends who went on the holiday the previous year had already made many of the...

Lisa

Headwater

10 years ago

Dear Mrs Darwin, Thank you for taking the time to complete our Feefo questionnaire, we were sorry to read you did not receive a response to your Headwater feedback. Please let me assure you, we did receive this and have since put actions into place to ensure the driving directions when exiting Madrid airport are clearer. We have also added more detail to the overall driving directions to the Hotel El Milano Real. We would like to thank you for choosing Headwater this year and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa