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The Cumberland 点评

https://www.cumberland.co.uk
已评价
卓越

Kinder Banking - It's In Our Nature

服务
4.8
/5
产品
4.8
/5

5

4

3

2

1

2,122

189

31

17

16

2,375

过去一年内的 条评价

显示全部12,457条点评
CU
Customer
7 years ago
购买日期：13/07/2017
Customer 就 The Cumberland 说了什么:
Always great
Always great service
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Lauren
The Cumberland
7 years ago
Hello Miss Farrow

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. 

Kind regards

Lauren McGuiness
Digital Agent
0
分享
CU
Customer
LOCKERBIE
7 years ago
购买日期：28/11/2017
Customer 就 The Cumberland 说了什么:
Excellent service
They were very helpful in getting me the right account. They went through it step by step so that I knew what I was getting.
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Lauren
The Cumberland
7 years ago
Hello Mrs Moloney

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Lockerbie branch.

Kind regards

Lauren McGuiness
Digital Agent
0
分享
受信赖的顾客
7 years ago
购买日期：07/12/2017
Great service very friendly. Account is simple and easy to use Would recommend to others
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Lauren
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Barrow branch.

Kind regards

Lauren McGuiness
Digital Agent
0
分享
受信赖的顾客
7 years ago
购买日期：01/11/2017
Excellent
Excellent service and range of products. The staff at Lancaster branch are a credit the the Cumberland
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Lauren
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Lancaster branch.

Kind regards

Lauren McGuiness
Digital Agent
0
分享
受信赖的顾客
7 years ago
购买日期：03/05/2017
Helpful
Friendly and helpful, but I had to travel 2 town over to get the service I needed which was inconvenient.
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Tommy
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

With respect to your comment on having to travel to town to get the service you need, I have asked a member from our Customer Service team to try and contact you by phone in order for us to establish if there are alternative, more convenient ways we can provide the service you require.

Kind regards 

Tommy Choy 
Digital Agent
0
分享
CU
Customer
Kirkby-in-Furness
7 years ago
购买日期：26/09/2017
Customer 就 The Cumberland 说了什么:
Agents at Ulverston knowledgable and efficient
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Lauren
The Cumberland
7 years ago
Hello Mr Richards

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Ulverston branch.

Kind regards

Lauren McGuiness
Digital Agent
0
分享
CU
Customer
7 years ago
购买日期：16/10/2017
Customer 就 The Cumberland 说了什么:
Friendl staff Call centres based in uk
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Lauren
The Cumberland
7 years ago
Hello Miss Deane

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our customer service team.

Kind regards

Lauren McGuiness
Digital Agent
0
分享
CU
Customer
7 years ago
购买日期：07/09/2017
Customer 就 The Cumberland 说了什么:
Fantastic switching service, completed in a few days, great mobile app too
Fantastic service!
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Lauren
The Cumberland
7 years ago
Hello Mrs Halliday

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our customer service team.

Kind regards

Lauren McGuiness
Digital Agent
0
分享
CU
Customer
Aspatria
7 years ago
购买日期：09/09/2017
Customer 就 The Cumberland 说了什么:
Excellent friendly service given by staff always.
Friendly professional staff at all branches I've visited and during telephone contact.
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Lauren
The Cumberland
7 years ago
Hello Mr Rudd

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our relevant teams.

Kind regards

Lauren McGuiness
Digital Agent
0
分享
CU
Customer
7 years ago
购买日期：01/09/2017
Customer 就 The Cumberland 说了什么:
Switch Accounts
Great to switch your Mortgage to and Current account. Could offer better savings accounts.
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Tommy
The Cumberland
7 years ago
Hello Mrs Campbell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

I’m pleased to hear that you have also switched your Mortgage to us.

With respect to your comments about offering better Savings Accounts, we do keep the range of products and interest rates constantly under review, to ensure these remain competitive for new and existing customers, and are balanced with maintaining competitive mortgage rates. If however you have specific examples of how you believe we could improve our savings account range, our Customer Experience Manager Bob Matthews would be delighted to hear from you. You can call Bob directly on 01228 403 256.

Kind regards

Tommy Choy
Digital Agent
0
分享
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关于The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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关于The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.