Anton 点评

Thank you for your review! We're glad you had a good experience with getting your device to us. We offer competitive pricing for our analyser servicing so please do get in touch with us at fga@crowcon.com if you wish to discuss further.

Dear Henri, Thank you for your review. Please accept my apologies that your calibration certificate was not signed and we where not able to send you a copy in the post. Going forward, if required, we will be able to post copies of certificates and will be sending electronic copies of calibration certificates by email once the analyser’s service is completed alongside a paper copy sent with analyser. I will contact you directly to discuss this further. Regards, Peter

Thank you for your positive review! We're so pleased you were happy with your experience and that we sorted out the issue for you.

Thank you for your great review! We're so pleased you had a positive experience with us when getting your analyser serviced.

Thank you for your review. Please accept my apologies that your manometers were lost during the return of them to us. We have made changes to our booking-in process to ensure that units do not get lost when they are received. We did make every effort to find these units, but in the end we felt the best action was to replace them for you. I will contact you directly to discuss this further. Regards, Peter

Thank you for your review. I am sorry to hear that you feel our DPD drop at shop service is complicated. We choose to work with DPD due to the network of over 2500 drop of locations across the UK and easy to use website, to give our customers flexibility on when and where they can drop their analyser off to be sent back for service. Please also accept my apologies for the one-day delay in returning your analyser, unfortunately due to the current circumstances we live in, on the rare occasion DPD are unable to delivery next day. I would be more than happy to discuss this further with you, if so please feel free to contact me on fga@crowcon.com or call 01235 557780. Regards, Peter

Thank you for your review. I am sorry to hear that our service did not meet your expectations. We have specifically launched our website (shop.crowcon.com) to support our end user customers in offering a fast, simple and cost effective way of sending their analyser in for service. I would love to understand more the reasons for your comments to see if these is anything we can do to improve the experience. Please feel free to contact me on fga@crowcon.com or call 01235 557780. Regards, Peter

Dear Ian, Thank you for your review. Please accept my apologies as on this occasion we did not meet our service turnaround time for your analyser. I have looked into your order and we have made changes to our system to ensure we don’t have this delay in the future, as we understand the importance of a fast turnaround time for our customers. I will contact you directly to discuss this further. Regards, Peter

Thank you for your great review! We're so pleased you had a positive experience with us!

Thank you for your great review! We're so pleased you had a positive experience with us when getting your analyser serviced.