The policy purchased suited our needs and was competitively priced. We are still on our holiday and fortunately have not had to test the claims procedure to date.
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受信赖的顾客
经 Feefo 确认
7 years ago
yo
How about adding an option to extend a trip rather than having do another application?
The claim form does not adequately address the claim for cancellation. Surely if I decide to cancel my travel for health or personal reasons some respect for my integrity would be expected.
Mia
Cover-More Travel Insurance
7 years ago
Hi Alan,
I'm very sorry to hear you've had a disappointing experience and found our required documentation intrusive.
Sometimes our claims team need certain documentation types so that they can accurately assess your claim in line with your policy. Your feedback about this process is valuable for us to know, so thank you for taking time to share this.Thanks,
Mia at Cover-More
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受信赖的顾客
经 Feefo 确认
7 years ago
Not ideal
Did not receive insurance policy after I purchased the plan.
Mia
Cover-More Travel Insurance
7 years ago
Hi there,
So sorry to hear you did not receive your policy documentation as expected.
It will be sent to the primary email listed on the policy. Sometimes our emails are mistakenly filtered into the "Junk" or "Spam" folders in your email inbox. Please kindly check these email folders and hopefully your policy documents appear!
If you still are unable to locate your policy details, please give our friendly team a call on 1300 72 88 22and we can arrange for it to be resent to you.
Thanks,
Mia at Cover-More
