Refused to pay travel claim on the grounds that goods weren't in our carry on but were checked in. Media story on our case underway now. Exclusions hidden in fine print. Unethical and awful!
Customer Service Team
Cover-More Travel Insurance
7 years ago
Hi, thanks for your contact and patience. I am sorry to hear of the circumstances that led to your recent claim. I am also sorry to hear that the claim itself was not successful. While there are luggage exclusions that may apply to your claim, you are always welcome to formally dispute the outcome of your claim, and ask us to re-review it with any additional feedback or information that you think may be relevant in support of your claim. You can do this by replying directly to the email confirming the outcome of your claim. If we can help with more information on this, or if we can assist with anything else, please let us know. Regards - Ben
