Better communication. We are busy with a claim, from our last family holiday (claim no: 1254844 ), which we started the end of May 2019, nothing seems to happen, we hear nothing, and when we send an...
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受信赖的顾客
经 Feefo 确认
7 years ago
Easy to use
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受信赖的顾客
经 Feefo 确认
7 years ago
It was a disappointment that the staff got the date of birth wrong. However it did get corrected after a phone call. I have never had to make a claim, so can't comment on that.
Customer Service Team
Cover-More Travel Insurance
7 years ago
Hi, thank you for your feedback. We're so sorry to hear about the error made on your policy. Please note when purchasing a policy online details put in by the person purchasing the policy online is generally what is displayed on your Policy Documents. We're glad our team was able to fix the error for you. -KM
