Easy to understand navigate and complete the process
Easy to understand navigate and complete the process the site saved time (rather than calling and most likely ending up in a quew on hold ). Only disadvantage is the same for all insurance unless...
Absolutely useless and not recommended to anyone. Waiting almost two hours to talk to a person who hanged up on me. Like many they are happy to take your money but when asked for refund due to...
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受信赖的顾客
经 Feefo 确认
6 years ago
They could make negotiating through the website easier.
Lost money on a holiday like zillions of others due to the Corona Virus. Premiums should be refunded - it is a service that has not been used .
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受信赖的顾客
经 Feefo 确认
6 years ago
I have sent several emails enquiring about cancelling my policy because I am no longer able
To travel and wanted a refund
Weeks in advance
And I get no response
So I lose money when all I wanted...
Cancelled my trip and insurance was still in cooling off period so therefore got a full refund. Took about 2 days to reach account. Whereas still waiting partial amount from flight which cancelled...
Repeat customers who are always happy with the services and price
Would recommend
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受信赖的顾客
经 Feefo 确认
6 years ago
Understood the issue. Resolved in less than 10 minutes
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受信赖的顾客
经 Feefo 确认
6 years ago
You will not cover Coronavirus cancellations with your policy or any matter relating to it, basically invalidating the policy, but still keeping the premium