Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

CHU Underwriting Agencies评论

显示全部1,679条点评

受信赖的顾客

经 Feefo 确认

4 years ago

When first purchasing this policy it was explained well so knew what was covered.

Rachelle

CHU Underwriting Agencies

4 years ago

We are so glad that the process was easy to follow and seamless. Thank you for your feedback.

BODY CORPORATE FOR DORINDA LANE

经 Feefo 确认

4 years ago

BODY CORPORATE FOR DORINDA LANE 就 CHU Underwriting Agencies 说了什么:

very happy

yes I would

Rachelle

CHU Underwriting Agencies

4 years ago

Wonderful feedback, thank you.

DR. MICHAEL TAN

经 Feefo 确认

4 years ago

DR. MICHAEL TAN 就 CHU Underwriting Agencies 说了什么:

Very simple and efficient service. The online payment system also worked seamlessly

Rachelle

CHU Underwriting Agencies

4 years ago

Hi Michael, we truly appreciate you taking the time to let us know this feedback. Please reach out if you need anything else in the future.

受信赖的顾客

经 Feefo 确认

4 years ago

Helpful advice and good service

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you!

Body Corporate for Gleneagle Community Title Scheme 7011

经 Feefo 确认

4 years ago

Body Corporate for Gleneagle Community Title Scheme 7011 就 CHU Underwriting Agencies 说了什么:

We are happy with all.

Rachelle

CHU Underwriting Agencies

4 years ago

This is great feedback, thank you.

受信赖的顾客

经 Feefo 确认

4 years ago

Very efficient in all aspects of Landlord Insurance from general inquiries to claims

Rachelle

CHU Underwriting Agencies

4 years ago

We are so glad to hear about your seamless end to end experience.

Rob

经 Feefo 确认

4 years ago

Rob 就 CHU Underwriting Agencies 说了什么:

In a few words - responsive and understanding.

I almost gave 5 stars. I am a long term customer and have noticed a significant improvement in customer service, particularly in renewing landlord insurance. As your records show i have 3 properties...

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for your feedback Rob, this is wonderful news. We will pass it on to our customer service team who are always striving to give the best possible service to our customers.

Rob

4 years ago

No new comments are required in this circumstance. As i have said - keep up the good work. Rob

受信赖的顾客

经 Feefo 确认

4 years ago

Helpful and courteous service

Vicky, who looked after my enquiry, was extremely helpful and courteous and provided an easy solution. All done quickly and efficiently.

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you! We will pass this feedback on to Vicky and her team.

受信赖的顾客

经 Feefo 确认

4 years ago

Poor communication and action.

They should move more quickly, I was transferred from one person to another, it's very difficult to get through to someone if they don't listen. I made an appointment to speak to someone and when I...

Vicki

CHU Underwriting Agencies

4 years ago

Hi We are sorry that your recent experience with CHU didn’t match your expectations. We would love to speak to you to find out more so that we can deliver a better experience next time. We would appreciate if you could email your contact details and preferred contact times to feedback@chu.com.au Thank you for your review. Regards Vicki

受信赖的顾客

经 Feefo 确认

4 years ago

Unwarranted Increase in Premium

Generally all ok, except the very high percentage hike in the premium.

Vicki

CHU Underwriting Agencies

4 years ago

Hi Multiple factors are taken into consideration when premiums are increased. Without having the policy details I'm unable to provide anything more specific which could have impacted the premium. If you could email: sales@chu.com.au marked to my attention with the plan number, policy number of full address, I can review further.Regards Vicki