Good service and attention to detail but no contact phone numbers!
Hello - we have two ongoing policies with CHU for landlord insurance.
Renewal notices came in heaps of time to allow me to compare policies with other insurance companies, check what was being...
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MA
Mark
经 Feefo 确认
4 years ago
Mark 就 CHU Underwriting Agencies 说了什么:
Easy process
Rachelle
CHU Underwriting Agencies
4 years ago
Great to hear Mark - thank you for giving this feedback.
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CR
Craig
经 Feefo 确认
4 years ago
Craig 就 CHU Underwriting Agencies 说了什么:
All good
speedy response to enquiry. Smooth online experience. Easy to navigate.
Rachelle
CHU Underwriting Agencies
4 years ago
Hi Craig, Thank you for taking the time to leave your feedback. We are so pleased that you had a positive experience with both our customer service team and our website. We will pass on this feedback to the teams.
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PE
Peter
经 Feefo 确认
4 years ago
Peter 就 CHU Underwriting Agencies 说了什么:
Always efficient with notification and processing of Policy renewal
Rachelle
CHU Underwriting Agencies
4 years ago
Hi Peter, We are glad that your renewal experience was a positive one. CHU
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TS
THE SECRETARY - SP 69734
经 Feefo 确认
4 years ago
THE SECRETARY - SP 69734 就 CHU Underwriting Agencies 说了什么:
Some what concerned as a customer for over 10 years that I did not get a reminder notice. Service was quick when I realised and requested it.
Vicki
CHU Underwriting Agencies
4 years ago
Hi Conny
I've checked the policy and can see renewal terms were sent 23/10/2021, 27/11/2021 & 10/01/2022. Not sure why you didn't receive the 27/11/2021 copy which would have been the reminder.
Regards
Vicki
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MA
Mark
经 Feefo 确认
4 years ago
Mark 就 CHU Underwriting Agencies 说了什么:
All the documentation was correct..
Rachelle
CHU Underwriting Agencies
4 years ago
Good news.
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RO
Roger
经 Feefo 确认
Fremantle
4 years ago
Roger 就 CHU Underwriting Agencies 说了什么:
Excellent
Good response, professional, helpful, very goof service, well explained,, very friendly
Rachelle
CHU Underwriting Agencies
4 years ago
Hi Roger, We are so pleased that you had a positive experience and thank you for taking the time to leave your feedback. CHU
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受信赖的顾客
经 Feefo 确认
4 years ago
Very good service
Very helpeful and answered all my questions
Rachelle
CHU Underwriting Agencies
4 years ago
We are thrilled to receive this feedback - thank you for taking the time to leave it.
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TS
THE OWNERS OF SP 37472
经 Feefo 确认
4 years ago
THE OWNERS OF SP 37472 就 CHU Underwriting Agencies 说了什么:
To be honest, I have never found CHU terribly helpful....
Vicki
CHU Underwriting Agencies
4 years ago
Hi Fiona
Thank you for the feedback even though it's disappointing to read as customer service is important to CHU. To help assist with training and improvement opportunities are you able to me more specific in relation to how we have failed.
Regards
Vicki
