I had to put the order on hold and then contact them again to continue with the order. They were still able to get the order to us on the next working day. Very helpful.
产品评价
购买日期：11/04/2016
0
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RI
Rick
经 Feefo 确认
Merlin.
10 years ago
Rick 就 Cardea Solutions 说了什么:
Generally prompt service - rep is helpful and flexible but company as a whole seems a bit unwilling to adapt to customers needs?
产品评价
Customer Service
Cardea Solutions
10 years ago
Hi. Thanks for your feedback, especially your comments about your Account Manager Stephen, we will be sure to pass those on. We are sorry that you feel as a whole we are unwilling to adapt to customer needs, we pride ourselves on a high level of customer service and as you will see our other Feefo reviews do reflect this. It would be great if you could let Stephen know of any specific issues so that we can endeavor to improve your perception moving forward. Also Stephen will be more than happy to run you through the warranty claims procedure should the need ever arise. Regards Cardea Solutions
Item arrived quickly and well packaged. Please update product description so it is easier to ascertain whether a 'left' or 'right' version is required.
I don't like automatically being signed up...
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产品评价
购买日期：13/04/2016
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受信赖的顾客
经 Feefo 确认
10 years ago
Very prompt, after initial illness held up the job, Thank you.
产品评价
购买日期：07/04/2016
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受信赖的顾客
经 Feefo 确认
10 years ago
All school doors dealt with within the timeframe. Finger guards well fitted. School environment respected during time here. .
We are sorry to hear about this problem, it is one that we have never previously encountered. In view of this, we will contact our suppliers to see if it is viable to manufacture the Socket Shield as left and right handed, or possibly have it made as universal where one key can be used on both sides. However, at the moment we only supply the one option which is the same as the image shown on our website.
购买日期：23/03/2016
0
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DA
Dave
经 Feefo 确认
Maidstone
10 years ago
Dave 就 Cardea Solutions 说了什么:
Very happy with the device
Customer Service
Cardea Solutions
10 years ago
Thank you for taking the time to review Cardea's Buggy Lock. We're glad you're happy with the device.
Thanks for your feedback, especially your comments about your Account Manager Stephen, we will be sure to pass those on.
We are sorry that you feel as a whole we are unwilling to adapt to customer needs, we pride ourselves on a high level of customer service and as you will see our other Feefo reviews do reflect this.
It would be great if you could let Stephen know of any specific issues so that we can endeavor to improve your perception moving forward.
Also Stephen will be more than happy to run you through the warranty claims procedure should the need ever arise.
Regards
Cardea Solutions