Bluecrest Wellness 点评

Good Afternoon, Thank you for your rating and review. I am very sorry to hear about your experience. I can completely understand how this would have left you feeling uneasy and affected your overall visit. I did try to call to discuss this with you but wasn’t able to get through. If you would be willing, please call us on 0800 6522 183 so we can talk this through and look into it further for you. Kind regards, Rob

Good Afternoon, Thank you for your rating and review. I am sorry to hear that your experience did not meet expectations, particularly around the level of care and follow up support. I can see that a complaint has been raised, and we look forward to addressing your concerns in full as part of that process to ensure everything is properly reviewed and responded to. Kind regards, Rob

Good Afternoon, Thank you for your rating and review. It is wonderful to hear how highly you thought of the Health Assessment Specialist, and that her friendly and approachable manner made such a strong impression. It is great to know you felt she would handle even more difficult conversations with care and professionalism, as that level of support is so important. Kind regards, Rob

Good Afternoon, Thank you for your rating and review. I am sorry to hear that your experience has not met expectations and that your complaint is still ongoing. We appreciate your patience while this is being investigated at stage 2, and we are working to reach a resolution as soon as possible. Our complaints procedure should have been provided in our confirmation email, however it can also be found here: https://www.bluecrestwellness.com/concerns If you do have any further questions in the meantime, please do get in touch and we will be happy to assist. Kind regards, Rob

Good Afternoon, Thank you for your rating and review. It is great to hear that Hailey made such a positive impression with her thorough approach and friendly, easygoing manner. I’m really pleased that she helped make the experience both enjoyable and reassuring. I will be sure to pass your kind feedback on to her and her manager. Kind regards, Rob