Bluecrest Wellness 点评

Good afternoon Allan, Thank you for taking the time to share your feedback. We're delighted to hear that everything else went well during your assessment. However, we're sorry to hear that you are still waiting for your printed report. Printed reports can take up to 21 days from the date of your assessment to arrive, as they need to be printed and sent by post. If it has been longer than 21 days, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI) and we will be happy to investigate this for you. Thank you again for your feedback, and please accept our apologies for any delay. Warm regards, Thomas

Good Afternoon Rashed, Thank you for your rating and for taking the time to leave a review. We're delighted to hear that you were pleased with your experience overall. We appreciate your feedback regarding payment options and have raised a query internally regarding the acceptance of Business American Express cards, as we do typically accept Personal American Express cards. Thank you again for your feedback, and we're pleased that everything else met your expectations. Kind Regards, Rob

Good Afternoon, Thank you for taking the time to leave a review and share your feedback. We're sorry for the inconvenience of needing to return for a second appointment and appreciate the frustration this caused. We're pleased that we were able to repeat the measurements, but we understand why this may have affected your confidence in the process. When measuring weight, we do make an allowance for clothing, typically around 1.5kg, to help provide a more accurate result. We also appreciate your comments regarding the waist measurement. We agree that different types of clothing can affect measurements, and your feedback has been shared with the relevant team for review. Thank you for bringing your concerns to our attention. Kind Regards, Rob

Good afternoon Deborah, Thank you for taking the time to share such detailed feedback. Firstly, I would like to sincerely apologise for your experience. We completely understand how frustrating it must have been to arrive in good time for your appointment and then it be delayed. Having reviewed your comments, we fully appreciate that delays can sometimes be unavoidable, particularly when unexpected staffing issues arise. However, we agree that customers should be kept informed throughout. We are sorry that you were not provided with updates regarding the delay and that there was a lack of clear signage or communication at the venue. We can understand why this left you feeling uncertain as to whether the assessment was even taking place. We're pleased to hear that the Health Assessment Specialist who conducted your assessment was pleasant, thorough, and professional, and that he apologised for the delay. However, we recognise your point that discussing terms and conditions or package options after such a long wait only added to your frustration. Thank you for bringing these concerns to our attention. Your feedback has been shared with the relevant team, as it highlights important areas where communication and the overall customer experience can be improved. Once again, please accept our sincere apologies for the frustration and disappointment caused. Warm regards, Thomas

Good Afternoon Brian, Thank you for your rating and for taking the time to leave a review. We're very pleased to hear that your health assessment highlighted an area that led to further investigation and treatment. Helping customers identify potential health concerns and seek appropriate medical support is an important part of what we do. We wish you all the best with your ongoing treatment. Kind Regards, Rob

Good Afternoon Jane, Thank you for your rating and for taking the time to leave a review. We're pleased to hear that the venue was convenient for you and that your Health Assessment Specialist provided a friendly and efficient experience. We also appreciate your feedback regarding the venue itself and will ensure this is shared with the relevant team for review. Kind Regards, Rob

Good Afternoon Andrew, I am very sorry to hear about your experience on the day. I have also looked in to your concerns regarding the feedback you provided. I can see that we have had this, and that a colleague has responded to your email. However, I can also see that this did not reach you and we have receive an alert that this has failed. I will look in to this and I will call you tomorrow as soon as I can see why this has happened. We are always welcoming of any feedback whether its positive or more constructive. I look forward to talking to you, Kind Regards Rob