Bluecrest Wellness 点评

Good afternoon, Thank you for taking the time to share your experience. I’m very sorry to hear that your call regarding the GP consultation did not feel as empathetic or professional as it should have been. While we understand that the GP consultation is not included as standard in all packages, this information should always be communicated clearly, respectfully and with understanding. I’m sorry that the manner in which this was explained left you feeling uncomfortable or undervalued. We appreciate you raising this, as feedback like yours is taken seriously. Your comments will be raised internally so the interaction can be reviewed and used as part of ongoing coaching and support, to ensure our service standards are consistently met. If you would like further clarification about GP consultation options, or if you’d like us to help arrange this for you, our Customer Service Advisors would be very happy to assist. You can reach them on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the assessment efficient and that you felt at ease throughout. It’s also great to know that you found the results comprehensive. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas