best4hedging 点评

Hi, Lovely to speak to you and thank you for your feedback. I am so sorry the couriers did not take better care of your plants in transit, So thank you for being so lovely on your call. As discussed we will replace any plants that fail, so drop me an email if you have any issues. And we do take on board the "pre-order" comments for your plants that were ordered in June. I do agree this can be confusing. I hope you enjoy your new plants and the wildlife they will bring to your garden. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Hi, Lovely to speak to you and thank you for being so understanding. I am so sorry your Star Jasmines arrived in such poor condition, and I completely understand how disappointing and frustrating for you. I have dropped you an email, so if you could please just reply to it with a photo of the plants you received. And I can either arrange for fresh plants to be sent to you or I can arrange a refund. Please accept my apologies for all the inconvenience we have caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Hi, Thank you for your feedback. I am so sorry for all the issues with your order. After waiting such a long time for your Oleaster to arrive I totally understand how disappointing it was when the courier failed to deliver yesterday as arranged. I have just emailed you to let you know I have arranged a full refund for your order. I do hope you are pleased with your Oleaster when it arrives tomorrow and I hope it enjoys its new garden. Once again, I am very sorry for the inconvenience caused. You have my email address now, so if you need anything else at all just let me know. Enjoy the rest of your Sunday. Kind Regards, Judi, Customer Care