AXA Insurance - Ireland 点评

Good Afternoon Francesca Thank you for taking the time to provide your feedback, I am sorry to hear you were disappointed with our renewal process. We strive to provide transparent and clear communication regarding our renewal processes, and we regret if this was not made sufficiently explicit to you. Your feedback is valuable to us, and we will take this into consideration to improve our communication in the future. Our customer service team are on hand to answer any queries you may have regarding your policy or can assist you in opting out of our automatic renewal process. Upon reviewing your policy I can see that a renewal notice was emailed to you 30th of March which would have included your proof of no claims bonus. Please don't hesitate to reach out to us if we can assist you further; we value your custom and continued loyalty to AXA. Kind regards Sinead Feefo Coordinator

Good Afternoon We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent renewal. Upon reviewing your policy and can see that you have earned a 3 year no claims bonus discount on your renewal and you will find the monetary value of this on your renewal documents. I can see you were speaking with a member of our team, who offered you our best available premium whilst ensuring your cover wasn't impacted. We really appreciate your custom and continued loyalty to AXA. Thank you for renewing your policy with us this year. Kind regards Sinead Feefo Coordinator