Unprofessional, though staff were friendly and courteous .
Bad communication between staff and client , I was misinformed as to documents AXa required. This was blamed on new staff perhaps not well trained, to me this implies a lack of professionalism in...
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Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Morning Lorraine,
Thank you for taking the time to leave feedback.
I am disappointed to hear that you were not advised correctly of documentation that needed to be submitted.
I have forwarded your comments to the relevant department.
Thank you for purchasing an AXA insurance policy.
Kind Regards,
Erika
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受信赖的顾客
经 Feefo 确认
9 years ago
Insured by AXA since I started driving in 1980
Staff easy to talk with and an office is located in my own county therefore I feel I'm buying locally.
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受信赖的顾客
经 Feefo 确认
9 years ago
Very competitive and staff very helpful
Very helpful
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受信赖的顾客
经 Feefo 确认
9 years ago
great service
I could not complete on line, needed advice about questions
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TC
Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 AXA Insurance - Ireland 说了什么:
Happy
Happy
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TC
Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 AXA Insurance - Ireland 说了什么:
2 cars insured with you and couldnt get any decent reduction in price. For ...
2 cars insured with you and couldnt get any decent reduction in price. For my Volkswagon polo I was offered a slightly less price than the quote but the documents had original price. same for my...
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Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Morning Martin,
Thank you for your comment
Unfortunately, there has been an increase in premiums due to a number of reasons, including rising claims costs and high court awards.
At AXA we try our best to minimise premium increases, while still offering a great product to suit our customers needs.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards,
Erika
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TC
Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 AXA Insurance - Ireland 说了什么:
Did not take it as the lady I went to pay on the long mile road was very ru...
Did not take it as the lady I went to pay on the long mile road was very rude, so I stayed with my own
Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Afternoon Pamela,
Thank you for taking the time to leave feedback.
I am disappointed to hear that the service you received was not up to standard.
I have passed your comment on to the relevant manager.
Kind Regards,
Erika
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受信赖的顾客
经 Feefo 确认
9 years ago
No call back
I was told I would be called back the following day after I phoned with query. Still waiting to be called back 3 days later.
Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Afternoon,
Thank you for taking the time to leave feedback.
Unfortunately we have tried to contact you on a number of occasions but we have been unable to get through to you or leave a message.
Feel free to contact us at 1890247365 at a time that is convenient to you.
Kind Regards,
Erika
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TC
Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 AXA Insurance - Ireland 说了什么:
Very little help to try reduce my exorbitant hike in price. I was told last...
Very little help to try reduce my exorbitant hike in price. I was told last year my fiesta was too old, so I bought a younger car.... I was then told the capacity was too high. From €600 last year to...
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Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Morning Sarah,
Thank you for your comment
Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result.
At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
