AXA Insurance - Ireland 点评

Hi Adrian,

Thank you for your feedback. We are sorry that your customer service experience did not meet expectations.  We do understand that our procedures can be quite time consuming, but we are bound by Central Bank regulations and must conduct business in an approved manner, which means validation of all information and lengthy phone procedures.

The price, unfortunately is something that we can do little about as we have had to implement rate changes for all of our products as a result of the current insurance market situation.

If you have any questions or queries, please feel free to contact me.

Regards

Paul Monks

Dear Shazia

Thank you so much for leaving such a nice comment on AXA's service.

We are delighted that you would recommend AXA to your friends, and we look forward to helping you in the future.

Kind regards

Laura

Good afternoon Danielle

thank you so much for leaving such a nice review which I will pass on to our claims team.

At AXA we try to ensure that customers get the best possible care, especially if they have been unfortunate enough to have an accident.  Our first priority is your well being, and I'm delighted that the people you spoke with were helpful to you.

Kind regards

Laura

Hi Ann,

Thank you very much for your feedback.  I was unable to get you on the phone.  On behalf of the company, please accept my apologies that the renewal notice was not issued to you in good time.  Our underwriters had sent out a letter to you requesting a copy of your licence as you had previously advised us of a medical condition in 1996.  We did not follow this up in good time and we apologise for the oversight.

In spite of our error, you still renewed with us and we thank you for your continued custom.  If you have any queries, please feel free to reply to me.

Regards

Paul Monks