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AXA Commercial Lines and Personal Intermediary 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

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受信赖的顾客

经 Feefo 确认

10 years ago

the claim was handled efficiently. The original person I spoke to put me at ease. Thank you for your help

受信赖的顾客

经 Feefo 确认

10 years ago

Staff friendly and helpful although information not always 100%

The staff are great - friendly and helpful although it would seem the information provided is not always correct. Dates given for work to be carried out and then garage contradicts this. ...

受信赖的顾客

经 Feefo 确认

10 years ago

Labcold - claim ref: 2181725

Louise Cogswell (AXA) is well aware of how dreadful the claims service has been on this case. Your approved repairer Nationwide totally deficient.

Sam Iron

AXA Commercial Lines and Personal Intermediary

10 years ago

Dear Liz, Thank you for taking the time to leave feedback. We are really disappointed that your experience with Nationwide has not met the high standards that we expect. Your feedback to Louise is important to us and is being reviewed and will also help us improve our service in the future. Kind regards Sam Iron - AXA Insurance

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Damaged carpet claim

Axa was very good but RENEW a firm they had to clean and settle the claim only offered half of the estimated renew price and were very arrogant with their attitude towards settling. I will not. Buy...

Julie Dobson

AXA Commercial Lines and Personal Intermediary

10 years ago

Dear Brian, Thank you for taking the time to leave feedback - we really appreciate it. We are really disappointed that your experience with RENEW did not meet the high standards that we expect. This feedback will be passed to our supplier relationship team and will certainly help us to improve our service in future. Many Thanks, Julie – AXA Insurance

受信赖的顾客

经 Feefo 确认

10 years ago

Very pleased with professional and prompt service. AXA also telephoned me on two occasions to ask for an update of repair status. Settlement of my claim was also very prompt and I would happily...

Emma Claxton

AXA Commercial Lines and Personal Intermediary

10 years ago

Dear Peter and Susan it is great to hear that you are pleased with our service and would recommend us as an insurance company. We do like to ring our customers to check the progress of claims and to offer our support where we can. Your feedback is much appreciated Emma Commercial Claims

受信赖的顾客

经 Feefo 确认

10 years ago

Review???

According to the info I have on line, the claim is still "open". However my insurance quote for next year more than doubled???? Unfortunately, it was renewed for the same money as last year,...

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Excellent service on all departments

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 AXA Commercial Lines and Personal Intermediary 说了什么:

November car crash

Totally professional service Prompt efficient and caring

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Unexpected slip of the clutch

They were efficient and friendly through out the hole proses.

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 AXA Commercial Lines and Personal Intermediary 说了什么:

Holly Page of your claims department dealt with the storm claim efficiently and promptly. I couldn't be more impressed.

Emma Claxton

AXA Commercial Lines and Personal Intermediary

10 years ago

Dear Josephine We are delighted that you were impressed with the speed of service. I will pass on your kind comments to Holly. Thank you for taking the time to provide us with some feedback. Regards Emma Commercial Claims

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