Initially we were very disappointed by the installation and service. It was only when the senior guy came out di your company agree that the installation was incorrect and the blinds had been...
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Appeal Home Shading
Appeal Shading
13 years ago
Thank you for taking the time to provide your feedback, I am really sorry that your experience has not been a good one.
I would like to assure you that we take complaints from our customers very seriously and I trust we have demonstrated our commitment to ensuring customer satisfaction by the actions taken to resolve your concerns.
I would be happy to organise for an engineer to visit you to make good the damage to your conservatory and will contact you shortly to discuss further.
I trust that once this matter has been fully resolved you will be able to enjoy your blinds for years to come.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
I do feel that the poor guy who came to fit the blinds was very embarassed having to ask for the money up front before he could fit them. My husband and I have never had to pay so many deposits etc...
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Appeal Home Shading
Appeal Shading
13 years ago
Thank you for taking the time to provide your feedback. I am sorry to hear you are unhappy with the service and product you have received from The Appeal Group.
I am disappointed that the policy regarding the payment being requested at the point of delivery came as a surprise to you; we do not shy away from advising customers’ throughout the order process about our payment policies.
We have technical specifications which our surveyors need to adhere too, this is to ensure the products function correctly, their continued reliability and also maintain their attractive appearance. We would not be able to offer a warranty on anything outside of these specifications. As one of you blinds was outside the specification it was necessary to replace it with 2 blinds.
I am sorry you are presently not happy with the final installation but trust with time you will be able to enjoy the benefits of the blinds.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
I am very happy with my blinds. The only thing I was unhappy about was the length of time it took for my blinds to be delivered and installed which was many weeks after they were originally meant to...
Everyone I dealt with was lovely. But the 2+ months from my first approach to Appeal on 6th October to the fitting of my blinds on 18th December was a long time, and I think some of the delays could...
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.