General booking is fine but it doesn’t give you the option to add a cater ticket but I know it can be done over the phone so I will call but as said generally ok
0
分享
MP
Mrs Puttock
经 Feefo 确认
5 years ago
Mrs Puttock 就 Alton Towers Holidays 说了什么:
Ok
3 call handler great but 3rd time lucky. The First Lady cancelled my whole booking and gave me the wrong advise, I should have just received a voucher code back to rebook another date and instead...
阅读更多
0
分享
MS
Mr Slauzgalvis
经 Feefo 确认
5 years ago
Mr Slauzgalvis 就 Alton Towers Holidays 说了什么:
So far recived a very good customer service. Can't wait for upcoming break
0
分享
MH
Mr Horne
经 Feefo 确认
5 years ago
Mr Horne 就 Alton Towers Holidays 说了什么:
Booking & cancellation fee
Fairly straight forward to book online. Disappointing that Merlin Breaks have significantly increased the cancellation fee compared to pre covid lockdowns, this is using covid as an excuse to take...
阅读更多
0
分享
MP
Mrs Prior
经 Feefo 确认
5 years ago
Mrs Prior 就 Alton Towers Holidays 说了什么:
Easy to find accommodation required and booked within 10 minutes.
Would like to see more pictures though to show the children
0
分享
受信赖的顾客
经 Feefo 确认
5 years ago
Simple and easy
Easy to navigate round the website, booking system was quick, clear and easy to do. There is plenty of information on the site which answered most of the questions I had. There is also already...
阅读更多
0
分享
MF
Ms Farrell
经 Feefo 确认
5 years ago
Ms Farrell 就 Alton Towers Holidays 说了什么:
Not very helpful at all
Need to appreciate that cancelled bookings due to covid is not customers fault and they shouldn't be penalised financially for it, they had me pay extra to move my booking and I had to cancel the...
阅读更多
0
分享
MD
Mrs Davis
经 Feefo 确认
5 years ago
Mrs Davis 就 Alton Towers Holidays 说了什么:
Easy process
It was a straight forward process without too many steps.
Information was mostly easy to find on the website, such as Covid Postponement, parking, facilities, restaurants etc.
It would be helpful if...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
