Answer the phone, stop taking advantage with your silly prices
I have tried to phone to make some enquiries many, many times before booking and finally had to book blind. The automated response simply does not cut the mustard.It might help if you thought about...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Just booked an Enchanted Village short break
Very easy to actually book and great pictures of accommodation. Like the maps of the resort and park. I would like to have seen the car park and where I would be expected to park. How I would be...
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受信赖的顾客
经 Feefo 确认
6 years ago
Super easy
Super quick and easy to book. No issue at all and literally took me 5 minutes to do
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Couldn’t speak to anyone. Website was not clear. I understand the times we are living in but if you’re taking money you should provide a better customer service.
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Easy process to follow to book
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受信赖的顾客
经 Feefo 确认
6 years ago
Group Booking
I had to make two separate bookings for my party's visit. Wish I had the save in basket option so I could continue.
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Sarah vane extremely helpful lady solves problem in minutes
I booked wrong dates. Spoke to a lady Sarah Vane extremely helpful helped me through what needs to be done problem solved Within minutes of telling the lovely lady what I wanted here’s hoping all...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
It was easy to book the hotel accommodation, however I have encounterered difficulty buying tickets
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Trusted Customer
经 Feefo 确认
Chesterfield
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
None existing customer service
I tried to phone customer services because I wanted to know if NHS workers get a discount. Also I have an Autistic són. I was put on hold but nobody answered. After 30 min I gave up.
Also I contacted...
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受信赖的顾客
经 Feefo 确认
6 years ago
Impossible to book multiple rooms had to do three different transactions.
Make it easier to book more then one room and be quicker at answering e mails !
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
