Can book the hotel and park easily, but when it comes to amending a booking you can’t do it online and you can’t speak to anyone unless it’s 7 days before you arrive. We booked park tickets and were...
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受信赖的顾客
经 Feefo 确认
6 years ago
Excellent customer service
I accidentally booked the wrong day and when contacting them to arrange possible changes the lady who I spoke to was very helpful and took away all the worry and was very helpful.
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受信赖的顾客
经 Feefo 确认
6 years ago
WEBSITE not working
We had booked a holiday, which was cancelled due to Covid. We accepted a voucher instead.
The website didn't work for weeks. No one replied to emails. Eventually, the website just started...
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受信赖的顾客
经 Feefo 确认
6 years ago
easy and fast
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TC
Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
prices shown should include park tickets for all short stays. we looked at alton towers hotel then realised we had to add the price of the tickets to the value shown, whereas The Dog and partridge...
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受信赖的顾客
经 Feefo 确认
6 years ago
it was adequate
It was adequate
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TC
Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Brilliant service
Really organised, when I called the staff were very friendly and helpful and reassuring about how they are keeping everyone safe regarding the covid19.
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TC
Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Needed more help before booking hopefully it will turn out ok
Wanted to book 1 day at water park and 1 day at theme park but was no where, called but would only talk if going in next 7 days, have more questions but website does not have all info
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Easy enough to book
Booking the hotel was pretty easy. The choice of rooms were displayed well and the list of facilities was easy to see. The only thing I found a bit tricky was then booking restaurants. Availability...
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Trusted Customer
经 Feefo 确认
Aberdeen
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
All the way through the booking process but there was an issue with the website at the final point
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
