Booked initially online which was simple then decided we wanted to stay an extra night. Rang up the booking team who sorted an extra night for us spoke to a lovely lady called Emily who was very...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
5 star customer service
We booked one night in a treehouse but then needed to change the date. Due to Covid the phone lines were busy but got call back from completing the online form and they just swapped it for us with no...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Not very happy
When booking a themed room for 349£ In cbeebies land hotel, I’d expect access to CBeebies land. It says when booking early access to CBeebies land but after booking says theme park tickets aren’t...
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受信赖的顾客
经 Feefo 确认
6 years ago
All good
Very friendly had to check if offer was available but that was ok.
Bit of a wait to get through.
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Trusted Customer
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Sheffield
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Enchanted Village for Halloween.
Booking online was really quick and easy, secured a woodland lodge over the Scarefest weekend. However we’ve been unable to book the complimentary breakfast within the Enchanted Village, or an...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Website was confusing and not clear about the park tickets included in hotel and i am out £40 because how unclear website was. Alton towers receptionist was lovely and tried to help me but was unable.
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Relatively easy to book but not great
Relatively easy to book online but not great.
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受信赖的顾客
经 Feefo 确认
6 years ago
Very simple process, no issues.
Simple booking process and it’s great with partner hotels that you get your 2 day theme park ticket included in the price.
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Trusted Customer
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Dover
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
They were very accommodating about changing our holiday dare due to covid
Yes I would recommend
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受信赖的顾客
经 Feefo 确认
6 years ago
Not the easiest booking system
Found the initial booking process fairly easy to use however when I went back in to add the Waterpark on that was so difficult to do. I gave up going through holiday extras and accessed it via the...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
