I booked online and got an error message. I checked my credit card I booked with and it appeared pending twice so wasn’t going to try and book again. I rang up and the guy I spoke to was helpful. I...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
You stated that ticket for the park we’re included with the hotel, but they weren’t. It was very confusing
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Being able to speak to a person! Can't get through to anyone of the phone lines
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受信赖的顾客
经 Feefo 确认
6 years ago
Very helpful service team
Very friendly and helpful, immediately resolved my issue and helped me further.
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受信赖的顾客
经 Feefo 确认
6 years ago
Clunky booking system & not always clear for prices
It wasn't always very clear as to what was included in prices. Also a system of checking prices and availability outside of inputed dates would be helpful. For example availability within a date...
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受信赖的顾客
经 Feefo 确认
6 years ago
It was easy to book it on line, but hard to find more details for extras like express parking, and I had to book them separately.
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Trusted Customer
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Cleveleys
6 years ago
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Trusted Customer 就 Alton Towers Holidays 说了什么:
When covid let's you down and Alton towers rescues our holiday
When the children couldn't go to France for the second time (due to you know what) we put together a trip which would help them see the entire world had not gone mad. The splash landings was a must...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Anyone there - Customer Services???
Couldn't make waterpark reservation despite being sold tickets - no answer from splash landing hotel or to emails sent. We have been left in limbo not knowing if the stay includes waterpark entry....
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Trusted Customer
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Northampton
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Easy to use & informative
Really easy to use the booking site. Just put in the basics and all available options appear with pricing and inclusions
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受信赖的顾客
经 Feefo 确认
6 years ago
Easy to use with lots of information
Easy to use website. Lists all of the available types of accommodation with what you get in each hotel and room type along with the prices. All displayed in a way that is clear.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
