We had a voucher to redeem, we phoned up and the lady we spoke to couldn't have been more helpful, polite, professional.
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
No help Available
Live chat or telehpone help not available, . Booked accom and park only to find no Spa open, which was to be part of trip.
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Feel like I was lied to
I booked onLine and wanted to add an extra day so rang and was told there was not availability on the days I had so was going to change the day and there was a new price and she ask would I like the...
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受信赖的顾客
经 Feefo 确认
6 years ago
Easy to book and informative but could be easier
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受信赖的顾客
经 Feefo 确认
6 years ago
Additional fees not clear
It's not clear that you have to pay extra just to get in cbeebies land, despite already paying to stay in the hotel. Coming with a 18m old so being forced to pay to ride oblivion all day is as...
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受信赖的顾客
经 Feefo 确认
6 years ago
Good website, would be better if you could add your own dates to the passes
We booked an overnight stay, planned to do the theme park on the Sunday and the water park on the Monday but when adding our extras were only able to book both for the Sunday. In the end did 2...
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受信赖的顾客
经 Feefo 确认
6 years ago
Booking By Phone
The person assisting me was worth 5* he was very patient in going through different hotels and prices.
I have 2 children’s birthday’s to plan for too. He was extremely patient whilst I planned,...
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Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
I have no idea if my annual passes mean I can get on to the resort and no one will respond to my query
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受信赖的顾客
经 Feefo 确认
6 years ago
Booking very complicated using 3 systems that do not speak to each other.
The merlin pass and the booking of tickets for the park are not linked up. We booked a holiday to find out there are no park tickets. We also had to come off the short break booking to book carers...
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Trusted Customer
经 Feefo 确认
Sheffield
6 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Easy booking but wish it had included Dungeon open dates!
Very straightforward and easy to book with clear options. My only complaint is that after completing the booking, I then found out the dungeon is closed on the days I chose. I’d presumed it would be...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
