I would say that the process of making a reservation is very straightforward. However, making contact with someone via the 'Contact Us' facility is not so straightforward and needs refinement.
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受信赖的顾客
经 Feefo 确认
5 years ago
Booking
When first advised to re-book none of the dates were available as they had not been released however, upon re-trying a few weeks later all is now fine
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MH
Mr Higgins
经 Feefo 确认
5 years ago
Mr Higgins 就 Alton Towers Holidays 说了什么:
Terrible booking experience
I booked Santa Sleepover yesterday, I followed the link to book the restaurant and it won't let me!! Last time I came to Alton Towers I couldn't get into any restaurant and one of your staff advised...
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MB
Mrs Brice
经 Feefo 确认
Hampshire
5 years ago
Mrs Brice 就 Alton Towers Holidays 说了什么:
I have needed to speak to someone for months to re book our holiday. Our holiday was initially cancelled but I have been desperate to re book and speak to someone and haven't been able to so we have...
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MS
Mr Spinks
经 Feefo 确认
5 years ago
Mr Spinks 就 Alton Towers Holidays 说了什么:
Always a pleasure.
Very friendly and helpful staff.
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MW
Mrs Williamson
经 Feefo 确认
5 years ago
Mrs Williamson 就 Alton Towers Holidays 说了什么:
All done on line very simple
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TC
Trusted Customer
经 Feefo 确认
5 years ago
Trusted Customer 就 Alton Towers Holidays 说了什么:
Good time
I called to just because one of my children is 16 year old and I didn't know if there would be 3 beds in the room as she is classed as an adult we all need a separate bed
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受信赖的顾客
经 Feefo 确认
5 years ago
Ok
Difficult to find answers on FAQ page.
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MC
Mrs Cullumbine
经 Feefo 确认
5 years ago
Mrs Cullumbine 就 Alton Towers Holidays 说了什么:
Fabulous
Excellent customer service from Matt who was extremely helpful and knowledgeable. Thank you
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ML
Mr Lee
经 Feefo 确认
5 years ago
Mr Lee 就 Alton Towers Holidays 说了什么:
Easy
The booking services is relatively stress free and only asks for pass verification at the end as I think all merlin bookings systems should so that you can decided by price and different...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
