I got through to the customer service team pretty quickly, the lady on the phone was very helpful. Although I wasn't happy with the fact that as merlin pass holders we couldn't get a discount on our...
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受信赖的顾客
经 Feefo 确认
5 years ago
Details of the break not clear in description
Details of the festive break not clear on the website l, resulting in phone call to clarify a few points, which they still struggled to answer
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MC
Mr Cooper
经 Feefo 确认
5 years ago
Mr Cooper 就 Alton Towers Holidays 说了什么:
Easy
The process was easy and straight forward. It was annoying that I couldn't also book the mazes as part of the same process.
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MF
Mrs Fletcher
经 Feefo 确认
5 years ago
Mrs Fletcher 就 Alton Towers Holidays 说了什么:
Very easy to book
I found the whole booking easy. Easy to choose dates/hotel etc.
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MF
Mr Fowler
经 Feefo 确认
5 years ago
Mr Fowler 就 Alton Towers Holidays 说了什么:
Make it all inclusive!
Whilst looking for the most affordable break I thought that the park tickets were included. We chose the option we could afford only to find that the closest hotels IE:Alton Towers Hotel, woodland...
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受信赖的顾客
经 Feefo 确认
5 years ago
Relatively easy
The process of booking online is relatively straight forward. It gets a little more challenging when adding more than one room and trying to find the options (I.e 1x family room, 1 x double) As it is...
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MD
Mr Dalgarno
经 Feefo 确认
5 years ago
Mr Dalgarno 就 Alton Towers Holidays 说了什么:
Booking was made very easy
The lady I spoke with on the phone was extremely helpful and informative and made my booking very easy.
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MB
Miss Brooks
经 Feefo 确认
5 years ago
Miss Brooks 就 Alton Towers Holidays 说了什么:
Amazing customer service and help from the lovely lady on the phone
I’m really sorry I can’t remember her name but she helped me make a booking and made everything so clear and reassuring about covid and we were able to book everything we needed on the phone. Was...
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受信赖的顾客
经 Feefo 确认
5 years ago
Great customer service
Excellent customer service, explained everything needed to know and asked questions around what would suit us as a family.
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MP
Ms Pickles
经 Feefo 确认
5 years ago
Ms Pickles 就 Alton Towers Holidays 说了什么:
Very simple to book
Very easy and straight forward booking. Swift information sent confirming booking and what to expect during the Covid -19 restriction
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
