Never recieved first order. They then sent a second one, which I did receive. Sizing is not correct. Medium is a small. Could not get it over my dogs head. Couldn't return it as had no paperwork in...
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Ali
All Pet Solutions
6 years ago
Thank you for getting in touch.
Looking at your order history I can see that the first consignment was indeed lost in transit with courier and that we sent you a replacement free of charge.
For data protection we never enclosepaperwork with our consignments. However,you are still able to return unwanted, unused items. To do so please follow the link below from our website;
https://www.allpondsolutions.co.uk/returns-refunds
It is always recommendedthat you measure your dog before purchasing a Dog Harness and the details of the measurements can be found on the listing within the producton our website, please see below;
https://www.allpetsolutions.co.uk/pink-tartan/
Thanks
APS Team
受信赖的顾客
6 years ago
Yes I am aware of that. However I did refer to your sizing :See below, from your website;
Size guidesSmall - Neck Circumference <29cm Chest 35-40cm. Suitable for Chihuahua etc.
Medium - Neck Circumference <36cm Chest 40-48cm. Suitable for Yorkshire Terrier etc.
Large - Neck Circumference <38cm Chest 49-62cm. Suitable for Beagle et
However after ordering the medium, going of your size guides. The medium that arrived has a neck circumference of 30cm? Which must be wrong, as your guidelines say that's a small,but the harness has a medium label on it? How is that then?
Ali
All Pet Solutions
6 years ago
Thanks for getting back in touch.
Please feel free to return unwanted, unused items. To do so please follow the link below from our website; https://www.allpondsolutions.co.uk/returns-refunds
The best way to assist you in this, is to communicate with our Customer Service Team. Please follow the link below to raise a ticket with an agent and we will be happy to assist you in this matter.
https://www.allpetsolutions.co.uk/contact
Thanks
APS
产品评价
Ali
All Pet Solutions
6 years ago
Thank you for getting in touch.
Looking at your correspondence I can see that the first consignment was indeed lost in transit with courier and that we sent you a replacement free of charge.
For data protection we never enclose paperwork with our consignments. However, you are still able to return unwanted, unused items. To do so please follow the link below from our website; https://www.allpondsolutions.co.uk/returns-refunds
It is always recommended that you measure your dog before purchasing a Dog Harness and the details of the measurements can be found on the listening within the product on our website, please see below; https://www.allpetsolutions.co.uk/pink-tartan/
Thanks APS Team
Ali
All Pet Solutions
6 years ago
Thanks for getting back in touch.
Please feel free to return unwanted, unused items.
To do so please follow the link below from our website;
https://www.allpondsolutions.co.uk/returns-refunds
The best way for us to assist you is via our Customer Service Team.Please follow the link below to raise a ticket with and agent and we will be happy to assist you in this matter. https://www.allpetsolutions.co.uk/contact
Thanks APS
The quality of the lead was absolutely rubbish,and I had to buy a different one after about 3 weeks.
Don’t buy!!!!
Ali
All Pet Solutions
6 years ago
Thank you for getting in touch.
We have check your history and we do not have any correspondencefrom you in relation to this.
Please reach out to our CustomerService Team who will be happy to find a resolution for you.
To do this please follow the link below and raise a ticket and our team will respond.
Thanks
APS Team
产品评价
Ali
All Pet Solutions
6 years ago
Thank you for getting in touch.
We have check your history and we do not have any correspondence from you in relation to this.
Please reach out to our Customer Service Team who will be happy to find a resolution for you.
To do this please follow the link below and raise a ticket and our team will respond.
Thanks APS Team
I sent item back I wanted a bigger size never received
Ali
All Pet Solutions
6 years ago
Thank you for getting in touch.
I can see from your correspondence with our online Customer Service Team, that a full refund has been issued to you.
Thanks
APS Team.
产品评价
Ali
All Pet Solutions
6 years ago
Thank you for getting in touch.
I can see from your correspondence with our online Customer Service Team, that a full refund has been issued to you.
Thanks APS Team.
